LEV II®, Volant™ and Rise™ residential elevators
Published September 20, 2012
Summary
CPSC records recall 12750, published September 20, 2012. Recalling firm: ThyssenKrupp Access Manufacturing LLC, of Roanoke, Ill.; Reported units: About 670.
What's the hazard
The elevator's door can unlock and open at a landing with no elevator car present, exposing the elevator shaft and posing a fall hazard to consumers.
What to do
Consumers should stop using the elevators immediately if they see an "E3" or "E8" error code displayed on the elevator. Even if there is no "E3" or "E8" error code displayed, contact the firm to arrange for a free software upgrade for the elevator. The firm's dealers are directly contacting consumers who purchased the recalled elevators.
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Recall details
- Brand
- ThyssenKrupp Access Manufacturing LLC, of Roanoke, Ill.
- Manufacturer
- ThyssenKrupp Access Manufacturing LLC, of Roanoke, Ill.
- Distributor
- Elevator dealers from December 2010 through August 2012 for between $16,000 and $26,000 installed.
- Country
- US
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Questions about this recall
Was LEV II®, Volant™ and Rise™ residential elevators recalled?
Yes. CPSC published recall 12750 on September 20, 2012. Reported hazard: The elevator's door can unlock and open at a landing with no elevator car present, exposing the elevator shaft and posing a fall hazard to consumers.
What should I do if I have this product?
Consumers should stop using the elevators immediately if they see an "E3" or "E8" error code displayed on the elevator. Even if there is no "E3" or "E8" error code displayed, contact the firm to arrange for a free software upgrade for the elevator. The firm's dealers are directly contacting consumers who purchased the recalled elevators.
How do I know if my unit is part of the recall?
Compare your product details with the notice. Brand: ThyssenKrupp Access Manufacturing LLC, of Roanoke, Ill..