Panasonic battery packs used in Toshiba laptop computers
Published January 4, 2017
Summary
CPSC records recall 17064, published January 4, 2017. Recalling firm: Panasonic, of Japan; Reported units: About 83,000 (91,000 units were previously recalled on March 30, 2016). In addition, 10,000 were sold in Canada and 5,000 in Mexico.
What's the hazard
The lithium-ion battery packs can overheat, posing burn and fire hazards to consumers.
What to do
Consumers should immediately go to the firm's website and click on the battery pack utility link in the first shadowed box on the page. Consumers also can perform a manual check using the laptop and battery pack's model, part and serial numbers. If it is part of the recall, consumers should power off the laptop, remove the battery and follow the instructions to obtain a free replacement battery pack. Until a replacement battery pack is received, consumers should use the laptop by plugging into AC power only. Battery packs previously identified as not affected by the March 30, 2016 recall are included in this expanded announcement.
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Recall details
- Brand
- Panasonic, of Japan
- Manufacturer
- Panasonic, of Japan
- Distributor
- Office Depot, Staples and other electronics stores nationwide, and online at Toshibadirect.com and other websites from June 2011 through November 2016 for between $500 and $1,000 for the laptop and between $70 and $130 for the battery pack.
- Country
- US
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Questions about this recall
Was Panasonic battery packs used in Toshiba laptop computers recalled?
Yes. CPSC published recall 17064 on January 4, 2017. Reported hazard: The lithium-ion battery packs can overheat, posing burn and fire hazards to consumers.
What should I do if I have this product?
Consumers should immediately go to the firm's website and click on the battery pack utility link in the first shadowed box on the page. Consumers also can perform a manual check using the laptop and battery pack's model, part and serial numbers. If it is part of the recall, consumers should power off the laptop, remove the battery and follow the instructions to obtain a free replacement battery pack. Until a replacement battery pack is received, consumers should use the laptop by plugging into AC power only. Battery packs previously identified as not affected by the March 30, 2016 recall are included in this expanded announcement.
How do I know if my unit is part of the recall?
Compare your product details with the notice. Brand: Panasonic, of Japan.