Santa Cruz Bicycles 2022 Heckler 9 Electric Bicycles
Published May 5, 2022
Summary
CPSC records recall 22132, published May 5, 2022. Recalling firm: Santa Cruz Bicycles LLC, of Santa Cruz, California; Reported units: About 1,600.
What's the hazard
The latch mechanism that holds the battery in place can malfunction, causing the battery to dislodge from the frame and fall to the ground, posing a fall hazard to the rider. Additionally, the latch spring can cause additional wear on the battery housing over time, posing a fire hazard.
What to do
Consumers should immediately stop using the recalled bicycles and contact their authorized Santa Cruz Bicycle dealer to arrange for a free repair to replace the latch spring mechanism and install a battery wear plate. Consumers who purchased the bicycle online or no longer reside near their dealer should contact the firm or visit http://santacruzbicycles.com/dealers. Consumers should remove or secure the battery prior to transporting the bicycles. The firm is contacting all known purchasers directly to provide more details about the repair.
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Recall details
- Brand
- Santa Cruz Bicycles LLC, of Santa Cruz, California
- Manufacturer
- Santa Cruz Bicycles LLC, of Santa Cruz, California
- Distributor
- Online at santacruzbicycles.com and at bicycle shops and sporting goods stores nationwide from January 2022 through March 2022 for between $8,200 and $13,300.
- Country
- US
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Questions about this recall
Was Santa Cruz Bicycles 2022 Heckler 9 Electric Bicycles recalled?
Yes. CPSC published recall 22132 on May 5, 2022. Reported hazard: The latch mechanism that holds the battery in place can malfunction, causing the battery to dislodge from the frame and fall to the ground, posing a fall hazard to the rider. Additionally, the latch spring can cause additional wear on the battery housing over time, posing a fire hazard.
What should I do if I have this product?
Consumers should immediately stop using the recalled bicycles and contact their authorized Santa Cruz Bicycle dealer to arrange for a free repair to replace the latch spring mechanism and install a battery wear plate. Consumers who purchased the bicycle online or no longer reside near their dealer should contact the firm or visit http://santacruzbicycles.com/dealers. Consumers should remove or secure the battery prior to transporting the bicycles. The firm is contacting all known purchasers directly to provide more details about the repair.
How do I know if my unit is part of the recall?
Compare your product details with the notice. Brand: Santa Cruz Bicycles LLC, of Santa Cruz, California.