Samsung Top-Load Washing Machines
Published December 22, 2022
Summary
CPSC records recall 23080, published December 22, 2022. Reported units: About 663,500.
What's the hazard
The washing machines can short-circuit and overheat, posing a fire hazard.
What to do
Consumers should immediately check whether their washer's software has been updated to prevent the hazard; and, if not, consumers should immediately stop using the washer until the software is updated. Instructions on how to check whether a washer's software has been updated can be found here https://www.samsung.com/us/support/tlw-sw-update. All Wi-Fi equipped washers that are plugged into a power source and actively connected to the internet will automatically download the free software repair over-the-air when they are connected to the internet. Consumers who have not connected their Wi-Fi equipped washer to the internet should contact Samsung for instructions on how to download the software repair. Consumers whose washer does not have Wi-Fi capability or who otherwise wish to receive a free software repair without connecting to the internet, should immediately stop using the washer and contact Samsung directly for a free dongle to plug in and download the free software repair.
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Recall details
- Distributor
- Samsung Electronics America Inc., of Ridgefield Park, New Jersey
- Country
- US
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Questions about this recall
Was Samsung Top-Load Washing Machines recalled?
Yes. CPSC published recall 23080 on December 22, 2022. Reported hazard: The washing machines can short-circuit and overheat, posing a fire hazard.
What should I do if I have this product?
Consumers should immediately check whether their washer's software has been updated to prevent the hazard; and, if not, consumers should immediately stop using the washer until the software is updated. Instructions on how to check whether a washer's software has been updated can be found here https://www.samsung.com/us/support/tlw-sw-update. All Wi-Fi equipped washers that are plugged into a power source and actively connected to the internet will automatically download the free software repair over-the-air when they are connected to the internet. Consumers who have not connected their Wi-Fi equipped washer to the internet should contact Samsung for instructions on how to download the software repair. Consumers whose washer does not have Wi-Fi capability or who otherwise wish to receive a free software repair without connecting to the internet, should immediately stop using the washer and contact Samsung directly for a free dongle to plug in and download the free software repair.