Urban Arrow Cargo Electric Bikes
Published October 1, 2026
What's the hazard
The front bolt in the seat post clamping mechanism can break, causing the seat to become loose, posing a fall hazard.
What to do
Consumers should stop using the recalled bicycles immediately and contact Gazelle USA to receive a free replacement seat post and saddle that consumers can either install themselves with no special tools or take to an Urban Arrow dealer to be installed at no charge. Consumers will be asked to fill out a recall registration form at https://forms.gle/1Nir9NrR7aJcpwRk8. Consumers can locate their nearest dealer at https://urbanarrow.com/dealers.
Recall details
- Brand
- Gazelle USA LLC, of Santa Cruz, California
- Distributor
- Sold At: Specialty bike stores nationwide from 2016 through 2022 for about $9,000.
- Country
- US
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Questions about this recall
Was Urban Arrow Cargo Electric Bikes recalled?
Yes. CPSC published recall 27004 on October 1, 2026. Reported hazard: The front bolt in the seat post clamping mechanism can break, causing the seat to become loose, posing a fall hazard.
What should I do if I have this product?
Consumers should stop using the recalled bicycles immediately and contact Gazelle USA to receive a free replacement seat post and saddle that consumers can either install themselves with no special tools or take to an Urban Arrow dealer to be installed at no charge. Consumers will be asked to fill out a recall registration form at https://forms.gle/1Nir9NrR7aJcpwRk8. Consumers can locate their nearest dealer at https://urbanarrow.com/dealers.
How do I know if my unit is part of the recall?
Compare your product details with the notice. Brand: Gazelle USA LLC, of Santa Cruz, California.
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