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NHTSANHTSA · Vehicles·Recall number 10V264000

2009 Coach & Equipment Phoenix | 2008 Coach & Equipment Phoenix | 2007 Coach & Equipment Phoenix | 2010 Coach & Equipment Phoenix — Equipment adaptive/mobility

Published June 15, 2010 · Recall initiated: June 15, 2010

Summary

NHTSA records recall 10V264000, published June 15, 2010. Recalling firm: COACH & EQUIP SALES CORP.; 2009 Coach & Equipment Phoenix | 2008 Coach & Equipment Phoenix | 2007 Coach & Equipment Phoenix | 2010 Coach & Equipment Phoenix — Equipment adaptive/mobility.

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What's the hazard

COACH & EQUIPMENT IS RECALLING CERTAIN MODEL YEAR 2007 THROUGH 2010 PHOENIX SHUTTLE BUSES MANUFACTURED FROM OCTOBER 2007 THROUGH JANUARY 2010 AND FITTED WITH CERTAIN RICON S SERIES AND K SERIES L-MODEL WHEELCHAIR LIFTS. DUE TO A PROBLEM IN THE SOFTWARE THAT CONTROLS THE LIFT'S "UP" FUNCTION, SHOULD THE "UP" BUTTON BE RELEASED BEFORE THE FLOOR LEVEL LIMIT SWITCH IS ACTIVATED, THE LIFT MAY CONTINUE ITS UPWARD TRAVEL AND MAY OVERRUN THE FLOOR LEVEL CUT OFF POINT.

What to do

COACH & EQUIPMENT WILL NOTIFY OWNERS AND THE REPAIRS WILL BE PERFORMED BY AUTHORIZED RICON DEALERS FREE OF CHARGE. A SOFTWARE SOLUTION FOR THIS SAFETY DEFECT IS UNDER INVESTIGATION. UNTIL THE SOFTWARE SOLUTION IS AVAILABLE, RICON WILL PROVIDE OWNERS WITH A BULLETIN OUTLINING PROPER WHEELCHAIR LIFT OPERATION AND WILL SHIP OWNERS A DVD-BASED TRAINING AID TO PROMOTE PROPER LIFT OPERATION AT NO COST. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING AUGUST 2010. OWNERS MAY CONTACT RICON AT 1-818-267-3000 OR COACH & EQUIPMENT AT 1-315-536-2321.

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Recall details

Brand
COACH & EQUIPMENT
Model
PHOENIX
Manufacturer
COACH & EQUIP SALES CORP.
Lot
2009 COACH & EQUIPMENT PHOENIX | 2008 COACH & EQUIPMENT PHOENIX | 2007 COACH & EQUIPMENT PHOENIX | 2010 COACH & EQUIPMENT PHOENIX
Risk classification
V
Country
US

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Questions about this recall

Was 2009 Coach & Equipment Phoenix | 2008 Coach & Equipment Phoenix | 2007 Coach & Equipment Phoenix | 2010 Coach & Equipment Phoenix — Equipment adaptive/mobility recalled?

Yes. NHTSA published recall 10V264000 on June 15, 2010. Reported hazard: COACH & EQUIPMENT IS RECALLING CERTAIN MODEL YEAR 2007 THROUGH 2010 PHOENIX SHUTTLE BUSES MANUFACTURED FROM OCTOBER 2007 THROUGH JANUARY 2010 AND FITTED WITH CERTAIN RICON S SERIES AND K SERIES L-MODEL WHEELCHAIR LIFTS. DUE TO A PROBLEM IN THE SOFTWARE THAT CONTROLS THE LIFT'S "UP" FUNCTION, SHOULD THE "UP" BUTTON BE RELEASED BEFORE THE FLOOR LEVEL LIMIT SWITCH IS ACTIVATED, THE LIFT MAY CONTINUE ITS UPWARD TRAVEL AND MAY OVERRUN THE FLOOR LEVEL CUT OFF POINT.

What should I do if I have this product?

COACH & EQUIPMENT WILL NOTIFY OWNERS AND THE REPAIRS WILL BE PERFORMED BY AUTHORIZED RICON DEALERS FREE OF CHARGE. A SOFTWARE SOLUTION FOR THIS SAFETY DEFECT IS UNDER INVESTIGATION. UNTIL THE SOFTWARE SOLUTION IS AVAILABLE, RICON WILL PROVIDE OWNERS WITH A BULLETIN OUTLINING PROPER WHEELCHAIR LIFT OPERATION AND WILL SHIP OWNERS A DVD-BASED TRAINING AID TO PROMOTE PROPER LIFT OPERATION AT NO COST. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING AUGUST 2010. OWNERS MAY CONTACT RICON AT 1-818-267-3000 OR COACH & EQUIPMENT AT 1-315-536-2321.

How do I know if my unit is part of the recall?

Compare your product details with the notice. Brand: COACH & EQUIPMENT. Model: PHOENIX.

View official NHTSA notice(opens on nhtsa.gov)