2012 Ford Explorer | 2011 Ford Explorer | Ford Service Steering Gear — Steering
Published January 13, 2014 · Recall initiated: January 6, 2014
Summary
NHTSA records recall 14E001000, published January 13, 2014 and initiated January 6, 2014. Recalling firm: Ford Motor Company; 2012 Ford Explorer | 2011 Ford Explorer | Ford Service Steering Gear — Steering.
What's the hazard
Ford Motor Company (Ford) is recalling certain replacement steering gears installed on model year 2011-2012 Explorers as service parts in September 2013 and January 2014. The affected gears may lock, preventing the driver from being able to steer the vehicle.
What to do
Ford will notify owners and dealers will replace the suspect steering gears with new steering gears, free of charge. The recall began on January 29, 2014. Customers may contact Ford at 1-800-392-3673. Ford's number for this recall is 13S14.
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Recall details
- Brand
- FORD
- Model
- EXPLORER
- Manufacturer
- Ford Motor Company
- Lot
- 2012 FORD EXPLORER | 2011 FORD EXPLORER | FORD SERVICE STEERING GEAR
- Risk classification
- E
- Country
- US
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Questions about this recall
Was 2012 Ford Explorer | 2011 Ford Explorer | Ford Service Steering Gear — Steering recalled?
Yes. NHTSA published recall 14E001000 on January 13, 2014. Reported hazard: Ford Motor Company (Ford) is recalling certain replacement steering gears installed on model year 2011-2012 Explorers as service parts in September 2013 and January 2014. The affected gears may lock, preventing the driver from being able to steer the vehicle.
What should I do if I have this product?
Ford will notify owners and dealers will replace the suspect steering gears with new steering gears, free of charge. The recall began on January 29, 2014. Customers may contact Ford at 1-800-392-3673. Ford's number for this recall is 13S14.
How do I know if my unit is part of the recall?
Compare your product details with the notice. Brand: FORD. Model: EXPLORER.