2011 Road Rescue Specialty Vehicle | 2013 Road Rescue Ultramedic | 2012 Road Rescue Ultramedic | 2010 Road Rescue Specialty Vehicle | 2014 Road Rescue Specialty Vehicle | 2016 Road Rescue Specialty Vehicle | 2010 Road Rescue Transmedic | 2012 Road Rescue Transmedic | 2013 Road Rescue Transmedic | 2014 Road Rescue Transmedic | 2015 Road Rescue Transmedic | 2010 Road Rescue Duramedic | 2012 Road Rescue Duramedic | 2013 Road Rescue Duramedic | 2014 Road Rescue Duramedic | 2016 Road Rescue Duramedic | 2010 Road Rescue Promedic | 2014 Road Rescue Promedic | 2010 Road Rescue Ultramedic | 2011 Road Rescue Ultramedic — Electrical system: software
Published October 4, 2016 · Recall initiated: October 4, 2016
Summary
NHTSA records recall 16V708000, published October 4, 2016. Recalling firm: REV Ambulance Group Orlando, Inc.; 2011 Road Rescue Specialty Vehicle | 2013 Road Rescue Ultramedic | 2012 Road Rescue Ultramedic | 2010 Road Rescue Specialty Vehicle | 2014 Road Rescue Specialty Vehicle | 2016 Road Rescue Specialty Vehicle | 2010 Road Rescue Transmedic | 2012 Road Rescue Transmedic | 2013 Road Rescue Transmedic | 2014 Road Rescue Transmedic | 2015 Road Rescue Transmedic | 2010 Road Rescue Duramedic | 2012 Road Rescue Duramedic | 2013 Road Rescue Duramedic | 2014 Road Rescue Duramedic | 2016 Road Rescue Duramedic | 2010 Road Rescue Promedic | 2014 Road Rescue Promedic | 2010 Road Rescue Ultramedic | 2011 Road Rescue Ultramedic — Electrical system: software.
What's the hazard
REV Ambulance Group Orlando, INC. (REV) is recalling certain model year 2010-2016 Road Rescue Specialty Vehicles, as well as Ultramedic, Promedic, Duramedic, Metromedic, and Transmedic emergency vehicles equipped with Class 1 Ultraview Touchscreens manufactured by Hale Products. These touchscreens may experience false switch activations that can happen without the operator's knowledge causing accessories to turn on or off, affecting vehicle performance.
What to do
REV will notify owners, and dealers will upgrade the software or retrofit fuses, free of charge. The recall began on November 20, 2016. Owners may contact REV customer service at 1-800-628-8178 or Hale Products Customer Service Center at 1-800-533-3569 or halecustomerservice@idexcorp.com.
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Recall details
- Brand
- ROAD RESCUE
- Model
- SPECIALTY VEHICLE
- Manufacturer
- REV Ambulance Group Orlando, Inc.
- Lot
- 2011 ROAD RESCUE SPECIALTY VEHICLE | 2013 ROAD RESCUE ULTRAMEDIC | 2012 ROAD RESCUE ULTRAMEDIC | 2010 ROAD RESCUE SPECIALTY VEHICLE | 2014 ROAD RESCUE SPECIALTY VEHICLE | 2016 ROAD RESCUE SPECIALTY VEHICLE | 2010 ROAD RESCUE TRANSMEDIC | 2012 ROAD RESCUE TRANSMEDIC | 2013 ROAD RESCUE TRANSMEDIC | 2014 ROAD RESCUE TRANSMEDIC | 2015 ROAD RESCUE TRANSMEDIC | 2010 ROAD RESCUE DURAMEDIC | 2012 ROAD RESCUE DURAMEDIC | 2013 ROAD RESCUE DURAMEDIC | 2014 ROAD RESCUE DURAMEDIC | 2016 ROAD RESCUE DURAMEDIC | 2010 ROAD RESCUE PROMEDIC | 2014 ROAD RESCUE PROMEDIC | 2010 ROAD RESCUE ULTRAMEDIC | 2011 ROAD RESCUE ULTRAMEDIC
- Risk classification
- V
- Country
- US
Related recalls
- NHTSA2019 Road Rescue Type I — Latches/locks/linkages: doors: latchOctober 7, 2020
- NHTSA2018 Road Rescue Ultramedic | 2019 Road Rescue Ultramedic — EquipmentApril 1, 2019
- NHTSA2014 Road Rescue Type Ix | 2012 Road Rescue Type I | 2016 Road Rescue Type Iii | 2013 Road Rescue Type I |May 24, 2017
- NHTSAContinental Crosscontact Lx20 — Tires: tread/beltOctober 5, 2016
- NHTSA2017 Fccc S2 — Service brakesOctober 4, 2016
- NHTSA2011 Road Rescue Duramedic | 2014 Road Rescue Ultramedic | 2015 Road Rescue Ultramedic | 2016 Road RescueAugust 17, 2016
Questions about this recall
Was 2011 Road Rescue Specialty Vehicle | 2013 Road Rescue Ultramedic | 2012 Road Rescue Ultramedic | 2010 Road Rescue Specialty Vehicle | 2014 Road Rescue Specialty Vehicle | 2016 Road Rescue Specialty Vehicle | 2010 Road Rescue Transmedic | 2012 Road Rescue Transmedic | 2013 Road Rescue Transmedic | 2014 Road Rescue Transmedic | 2015 Road Rescue Transmedic | 2010 Road Rescue Duramedic | 2012 Road Rescue Duramedic | 2013 Road Rescue Duramedic | 2014 Road Rescue Duramedic | 2016 Road Rescue Duramedic | 2010 Road Rescue Promedic | 2014 Road Rescue Promedic | 2010 Road Rescue Ultramedic | 2011 Road Rescue Ultramedic — Electrical system: software recalled?
Yes. NHTSA published recall 16V708000 on October 4, 2016. Reported hazard: REV Ambulance Group Orlando, INC. (REV) is recalling certain model year 2010-2016 Road Rescue Specialty Vehicles, as well as Ultramedic, Promedic, Duramedic, Metromedic, and Transmedic emergency vehicles equipped with Class 1 Ultraview Touchscreens manufactured by Hale Products. These touchscreens may experience false switch activations that can happen without the operator's knowledge causing accessories to turn on or off, affecting vehicle performance.
What should I do if I have this product?
REV will notify owners, and dealers will upgrade the software or retrofit fuses, free of charge. The recall began on November 20, 2016. Owners may contact REV customer service at 1-800-628-8178 or Hale Products Customer Service Center at 1-800-533-3569 or halecustomerservice@idexcorp.com.
How do I know if my unit is part of the recall?
Compare your product details with the notice. Brand: ROAD RESCUE. Model: SPECIALTY VEHICLE.