COMMUNICATION
Published November 4, 2019 · Recall initiated: November 1, 2019
What's the hazard
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V787-4620.pdf
What to do
MBUSA has initiated an Over the Air (OTA) remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began December 23, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019120008.
Recall details
- Brand
- MERCEDES-BENZ
- Model
- B 250E
- Manufacturer
- Mercedes-Benz USA, LLC
- Lot
- 2015 MERCEDES-BENZ B 250E | 2014 MERCEDES-BENZ B 250E
- Risk classification
- V
- Country
- US