2014 Mercedes-Benz B 250e | 2015 Mercedes-Benz B 250e | 2014 Mercedes-Benz Gl63 | 2013 Mercedes-Benz C250 | 2013 Mercedes-Benz Sl63 | 2015 Mercedes-Benz Sl63 | 2013 Mercedes-Benz Sl550 | 2015 Mercedes-Benz Sl550 | 2015 Mercedes-Benz Sl400 | 2016 Mercedes-Benz B 250e | 2015 Mercedes-Benz Ml350 | 2016 Mercedes-Benz Gle300d | 2016 Mercedes-Benz Sl400 | 2016 Mercedes-Benz Amg S65 | 2013 Mercedes-Benz Gl550 | 2015 Mercedes-Benz Gl450 | 2017 Mercedes-Benz Amg Gt S | 2016 Mercedes-Benz Gle63s | 2016 Mercedes-Benz Gle550e | 2016 Mercedes-Benz Gle350 — Communication
Published November 4, 2019 · Recall initiated: November 1, 2019
Summary
NHTSA records recall 19V787000, published November 4, 2019 and initiated November 1, 2019. Recalling firm: Mercedes-Benz USA, LLC; 2014 Mercedes-Benz B 250e | 2015 Mercedes-Benz B 250e | 2014 Mercedes-Benz Gl63 | 2013 Mercedes-Benz C250 | 2013 Mercedes-Benz Sl63 | 2015 Mercedes-Benz Sl63 | 2013 Mercedes-Benz Sl550 | 2015 Mercedes-Benz Sl550 | 2015 Mercedes-Benz Sl400 | 2016 Mercedes-Benz B 250e | 2015 Mercedes-Benz Ml350 | 2016 Mercedes-Benz Gle300d | 2016 Mercedes-Benz Sl400 | 2016 Mercedes-Benz Amg S65 | 2013 Mercedes-Benz Gl550 | 2015 Mercedes-Benz Gl450 | 2017 Mercedes-Benz Amg Gt S | 2016 Mercedes-Benz Gle63s | 2016 Mercedes-Benz Gle550e | 2016 Mercedes-Benz Gle350 — Communication.
What's the hazard
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V787-4620.pdf
What to do
MBUSA has initiated an Over the Air (OTA) remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began December 23, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019120008.
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Recall details
- Brand
- MERCEDES-BENZ
- Model
- B 250E
- Manufacturer
- Mercedes-Benz USA, LLC
- Lot
- 2014 MERCEDES-BENZ B 250E | 2015 MERCEDES-BENZ B 250E | 2014 MERCEDES-BENZ GL63 | 2013 MERCEDES-BENZ C250 | 2013 MERCEDES-BENZ SL63 | 2015 MERCEDES-BENZ SL63 | 2013 MERCEDES-BENZ SL550 | 2015 MERCEDES-BENZ SL550 | 2015 MERCEDES-BENZ SL400 | 2016 MERCEDES-BENZ B 250E | 2015 MERCEDES-BENZ ML350 | 2016 MERCEDES-BENZ GLE300D | 2016 MERCEDES-BENZ SL400 | 2016 MERCEDES-BENZ AMG S65 | 2013 MERCEDES-BENZ GL550 | 2015 MERCEDES-BENZ GL450 | 2017 MERCEDES-BENZ AMG GT S | 2016 MERCEDES-BENZ GLE63S | 2016 MERCEDES-BENZ GLE550E | 2016 MERCEDES-BENZ GLE350
- Risk classification
- V
- Country
- US
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Questions about this recall
Was 2014 Mercedes-Benz B 250e | 2015 Mercedes-Benz B 250e | 2014 Mercedes-Benz Gl63 | 2013 Mercedes-Benz C250 | 2013 Mercedes-Benz Sl63 | 2015 Mercedes-Benz Sl63 | 2013 Mercedes-Benz Sl550 | 2015 Mercedes-Benz Sl550 | 2015 Mercedes-Benz Sl400 | 2016 Mercedes-Benz B 250e | 2015 Mercedes-Benz Ml350 | 2016 Mercedes-Benz Gle300d | 2016 Mercedes-Benz Sl400 | 2016 Mercedes-Benz Amg S65 | 2013 Mercedes-Benz Gl550 | 2015 Mercedes-Benz Gl450 | 2017 Mercedes-Benz Amg Gt S | 2016 Mercedes-Benz Gle63s | 2016 Mercedes-Benz Gle550e | 2016 Mercedes-Benz Gle350 — Communication recalled?
Yes. NHTSA published recall 19V787000 on November 4, 2019. Reported hazard: Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V787-4620.pdf
What should I do if I have this product?
MBUSA has initiated an Over the Air (OTA) remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began December 23, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019120008.
How do I know if my unit is part of the recall?
Compare your product details with the notice. Brand: MERCEDES-BENZ. Model: B 250E.