2021 Volkswagen Arteon | 2021 Volkswagen Golf | 2021 Volkswagen Jetta | 2021 Volkswagen Tiguan | 2021 Volkswagen Atlas Cross Sport | 2021 Volkswagen Atlas — Back over prevention: sensing system: camera
Published November 19, 2020 · Recall initiated: November 18, 2020
Summary
NHTSA records recall 20V716000, published November 19, 2020 and initiated November 18, 2020. Recalling firm: Volkswagen Group of America, Inc.; 2021 Volkswagen Arteon | 2021 Volkswagen Golf | 2021 Volkswagen Jetta | 2021 Volkswagen Tiguan | 2021 Volkswagen Atlas Cross Sport | 2021 Volkswagen Atlas — Back over prevention: sensing system: camera.
What's the hazard
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021 Atlas Cross Sport, Tiguan LWB, Jetta NF, Jetta GLI, Golf GTI, Atlas FL and Arteon vehicles. The rear view camera could malfunction during an ignition cycle, leading to a black screen or infotainment system freeze. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility.
What to do
Volkswagen will notify owners, and dealers will update the infotainment system software, free of charge. The recall began December 11, 2020. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 91BB/91BC.
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Recall details
- Brand
- VOLKSWAGEN
- Model
- ARTEON
- Manufacturer
- Volkswagen Group of America, Inc.
- Lot
- 2021 VOLKSWAGEN ARTEON | 2021 VOLKSWAGEN GOLF | 2021 VOLKSWAGEN JETTA | 2021 VOLKSWAGEN TIGUAN | 2021 VOLKSWAGEN ATLAS CROSS SPORT | 2021 VOLKSWAGEN ATLAS
- Risk classification
- V
- Country
- US
Related recalls
- NHTSA2018 Volkswagen Tiguan | 2019 Volkswagen Atlas | 2018 Volkswagen Atlas | 2021 Audi Q3 | 2020 Audi Q3 | 2019September 14, 2026
- NHTSA2024 Volkswagen Atlas | 2025 Volkswagen Atlas | 2026 Volkswagen Atlas | 2025 Volkswagen Atlas Cross Sport |July 22, 2026
- NHTSA2024 Volkswagen Tiguan — Back over prevention: softwareMay 21, 2026
- NHTSA2025 Volkswagen Taos | 2026 Volkswagen Taos — Fuel system, gasoline: delivery: pressure sensorApril 23, 2026
- NHTSA2021 Thor Motor Coach Four Winds — Equipment: appliance: oven/stove/cooktopNovember 20, 2020
- NHTSA2020 Keystone Outback | 2019 Keystone Outback | 2021 Keystone Outback — Structure: frame and membersNovember 18, 2020
Questions about this recall
Was 2021 Volkswagen Arteon | 2021 Volkswagen Golf | 2021 Volkswagen Jetta | 2021 Volkswagen Tiguan | 2021 Volkswagen Atlas Cross Sport | 2021 Volkswagen Atlas — Back over prevention: sensing system: camera recalled?
Yes. NHTSA published recall 20V716000 on November 19, 2020. Reported hazard: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021 Atlas Cross Sport, Tiguan LWB, Jetta NF, Jetta GLI, Golf GTI, Atlas FL and Arteon vehicles. The rear view camera could malfunction during an ignition cycle, leading to a black screen or infotainment system freeze. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility.
What should I do if I have this product?
Volkswagen will notify owners, and dealers will update the infotainment system software, free of charge. The recall began December 11, 2020. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 91BB/91BC.
How do I know if my unit is part of the recall?
Compare your product details with the notice. Brand: VOLKSWAGEN. Model: ARTEON.