2020 Mercedes-Benz Metris | 2019 Mercedes-Benz Metris | 2018 Mercedes-Benz Metris | 2020 Mercedes-Benz Sprinter 1500 | 2019 Mercedes-Benz Sprinter 1500 | 2020 Mercedes-Benz Sprinter 2500 | 2019 Mercedes-Benz Sprinter 2500 | 2020 Mercedes-Benz Sprinter 4500 | 2019 Mercedes-Benz Sprinter 4500 | 2019 Mercedes-Benz Sprinter 3500 | 2020 Mercedes-Benz Sprinter 3500 | 2017 Mercedes-Benz Metris | 2016 Mercedes-Benz Metris — Electrical system: software
Published February 8, 2021 · Recall initiated: February 5, 2021
Summary
NHTSA records recall 21V055000, published February 8, 2021 and initiated February 5, 2021. Recalling firm: Daimler Vans USA, LLC; 2020 Mercedes-Benz Metris | 2019 Mercedes-Benz Metris | 2018 Mercedes-Benz Metris | 2020 Mercedes-Benz Sprinter 1500 | 2019 Mercedes-Benz Sprinter 1500 | 2020 Mercedes-Benz Sprinter 2500 | 2019 Mercedes-Benz Sprinter 2500 | 2020 Mercedes-Benz Sprinter 4500 | 2019 Mercedes-Benz Sprinter 4500 | 2019 Mercedes-Benz Sprinter 3500 | 2020 Mercedes-Benz Sprinter 3500 | 2017 Mercedes-Benz Metris | 2016 Mercedes-Benz Metris — Electrical system: software.
What's the hazard
Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2020 Mercedes-Benz Metris and 2019-2020 Mercedes-Benz Sprinter vehicles. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
What to do
DVUSA will notify owners, and dealers will update the software communication module for the automatic emergency call system, free of charge. The recall began on May 5, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VSXHERMPOS.
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Recall details
- Brand
- MERCEDES-BENZ
- Model
- METRIS
- Manufacturer
- Daimler Vans USA, LLC
- Lot
- 2020 MERCEDES-BENZ METRIS | 2019 MERCEDES-BENZ METRIS | 2018 MERCEDES-BENZ METRIS | 2020 MERCEDES-BENZ SPRINTER 1500 | 2019 MERCEDES-BENZ SPRINTER 1500 | 2020 MERCEDES-BENZ SPRINTER 2500 | 2019 MERCEDES-BENZ SPRINTER 2500 | 2020 MERCEDES-BENZ SPRINTER 4500 | 2019 MERCEDES-BENZ SPRINTER 4500 | 2019 MERCEDES-BENZ SPRINTER 3500 | 2020 MERCEDES-BENZ SPRINTER 3500 | 2017 MERCEDES-BENZ METRIS | 2016 MERCEDES-BENZ METRIS
- Risk classification
- V
- Country
- US
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Questions about this recall
Was 2020 Mercedes-Benz Metris | 2019 Mercedes-Benz Metris | 2018 Mercedes-Benz Metris | 2020 Mercedes-Benz Sprinter 1500 | 2019 Mercedes-Benz Sprinter 1500 | 2020 Mercedes-Benz Sprinter 2500 | 2019 Mercedes-Benz Sprinter 2500 | 2020 Mercedes-Benz Sprinter 4500 | 2019 Mercedes-Benz Sprinter 4500 | 2019 Mercedes-Benz Sprinter 3500 | 2020 Mercedes-Benz Sprinter 3500 | 2017 Mercedes-Benz Metris | 2016 Mercedes-Benz Metris — Electrical system: software recalled?
Yes. NHTSA published recall 21V055000 on February 8, 2021. Reported hazard: Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2020 Mercedes-Benz Metris and 2019-2020 Mercedes-Benz Sprinter vehicles. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
What should I do if I have this product?
DVUSA will notify owners, and dealers will update the software communication module for the automatic emergency call system, free of charge. The recall began on May 5, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VSXHERMPOS.
How do I know if my unit is part of the recall?
Compare your product details with the notice. Brand: MERCEDES-BENZ. Model: METRIS.