NHTSANHTSA · Vehicles·Recall number 21V055000
ELECTRICAL SYSTEM:SOFTWARE
Published February 8, 2021 · Recall initiated: February 5, 2021
What's the hazard
Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2020 Mercedes-Benz Metris and 2019-2020 Mercedes-Benz Sprinter vehicles. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
What to do
DVUSA will notify owners, and dealers will update the software communication module for the automatic emergency call system, free of charge. The recall began on May 5, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VSXHERMPOS.
Recall details
- Brand
- MERCEDES-BENZ
- Model
- METRIS
- Manufacturer
- Daimler Vans USA, LLC
- Lot
- 2018 MERCEDES-BENZ METRIS | 2020 MERCEDES-BENZ METRIS | 2019 MERCEDES-BENZ METRIS | 2020 MERCEDES-BENZ SPRINTER 1500 | 2019 MERCEDES-BENZ SPRINTER 1500 | 2020 MERCEDES-BENZ SPRINTER 2500 | 2019 MERCEDES-BENZ SPRINTER 2500 | 2020 MERCEDES-BENZ SPRINTER 4500 | 2019 MERCEDES-BENZ SPRINTER 4500 | 2019 MERCEDES-BENZ SPRINTER 3500 | 2020 MERCEDES-BENZ SPRINTER 3500 | 2017 MERCEDES-BENZ METRIS | 2016 MERCEDES-BENZ METRIS
- Risk classification
- V
- Country
- US