COMMUNICATION: AUTO CRASH NOTIFICATION
Published February 8, 2021 · Recall initiated: February 5, 2021
What's the hazard
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 - 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles. Please refer to the Part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
What to do
MBUSA will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall began March 12, 2021. Owners may contact MBUSA customer service at 1-877-762-8267. MBUSA's number for this recall is 2021020025.
Recall details
- Brand
- MERCEDES-BENZ
- Model
- CLA250
- Manufacturer
- Mercedes-Benz USA, LLC
- Lot
- 2016 MERCEDES-BENZ CLA250 | 2016 MERCEDES-BENZ C300 | 2016 MERCEDES-BENZ GLC300 | 2017 MERCEDES-BENZ GLS450 | 2017 MERCEDES-BENZ E300 | 2017 MERCEDES-BENZ GLE350 | 2017 MERCEDES-BENZ S550 | 2017 MERCEDES-BENZ E400 | 2017 MERCEDES-BENZ C 300 | 2017 MERCEDES-BENZ AMG GLE43 | 2017 MERCEDES-BENZ AMG GLE63 | 2019 MERCEDES-BENZ AMG CLA45 | 2019 MERCEDES-BENZ AMG GT53 | 2020 MERCEDES-BENZ GLC 300 | 2019 MERCEDES-BENZ AMG GLA45
- Risk classification
- V
- Country
- US
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