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NHTSANHTSA · Vehicles·Recall number 21V072000

2018 Mercedes-Benz Cla 250 | 2020 Mercedes-Benz Gla 250 | 2019 Mercedes-Benz E 300 | 2020 Mercedes-Benz Cls 450 | 2018 Mercedes-Benz E 400 — Communication: auto crash notification

Published February 16, 2021 · Recall initiated: February 12, 2021

Summary

NHTSA records recall 21V072000, published February 16, 2021 and initiated February 12, 2021. Recalling firm: Mercedes-Benz USA, LLC; 2018 Mercedes-Benz Cla 250 | 2020 Mercedes-Benz Gla 250 | 2019 Mercedes-Benz E 300 | 2020 Mercedes-Benz Cls 450 | 2018 Mercedes-Benz E 400 — Communication: auto crash notification.

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What's the hazard

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2019 C300, E300, 2018-2020 CLA250, 2020 CLS450, AMG E53, AMG GT53, GLE450, 2018 AMG E63, AMG GTA, 2017-2020 GLA250, GLC300, 2019 GLC350, AMG GLC43, 2017-2018 GLE350, 2019 AMG GLC 43, GLC350, GLE400, 2017 GLS450, S550, C300 Cabrio, and 2018-2019 S560 vehicles. On June 18, 2021, an additional 9 vehicles were added, including certain 2021 GLA250, GLC300, 2018 S450, E400, and 2017 CLA250 vehicles. The communication module might have been inadvertently deactivated during a service visit, which could have disabled the Emergency Call (eCall) function.

What to do

MBUSA will notify owners, and dealers will inspect the communication module and activate it, if necessary, free of charge. The recall began March 31, 2021. Letters for the owners of the 9 additional vehicles were mailed July 9, 2021. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2021030005.

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Recall details

Brand
MERCEDES-BENZ
Model
CLA 250
Manufacturer
Mercedes-Benz USA, LLC
Lot
2018 MERCEDES-BENZ CLA 250 | 2020 MERCEDES-BENZ GLA 250 | 2019 MERCEDES-BENZ E 300 | 2020 MERCEDES-BENZ CLS 450 | 2018 MERCEDES-BENZ E 400
Risk classification
V
Country
US

Related recalls

Questions about this recall

Was 2018 Mercedes-Benz Cla 250 | 2020 Mercedes-Benz Gla 250 | 2019 Mercedes-Benz E 300 | 2020 Mercedes-Benz Cls 450 | 2018 Mercedes-Benz E 400 — Communication: auto crash notification recalled?

Yes. NHTSA published recall 21V072000 on February 16, 2021. Reported hazard: Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2019 C300, E300, 2018-2020 CLA250, 2020 CLS450, AMG E53, AMG GT53, GLE450, 2018 AMG E63, AMG GTA, 2017-2020 GLA250, GLC300, 2019 GLC350, AMG GLC43, 2017-2018 GLE350, 2019 AMG GLC 43, GLC350, GLE400, 2017 GLS450, S550, C300 Cabrio, and 2018-2019 S560 vehicles. On June 18, 2021, an additional 9 vehicles were added, including certain 2021 GLA250, GLC300, 2018 S450, E400, and 2017 CLA250 vehicles. The communication module might have been inadvertently deactivated during a service visit, which could have disabled the Emergency Call (eCall) function.

What should I do if I have this product?

MBUSA will notify owners, and dealers will inspect the communication module and activate it, if necessary, free of charge. The recall began March 31, 2021. Letters for the owners of the 9 additional vehicles were mailed July 9, 2021. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2021030005.

How do I know if my unit is part of the recall?

Compare your product details with the notice. Brand: MERCEDES-BENZ. Model: CLA 250.

View official NHTSA notice(opens on nhtsa.gov)