COMMUNICATION
Published February 16, 2021 · Recall initiated: February 12, 2021
What's the hazard
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2019 C300, E300, 2018-2020 CLA250, 2020 CLS450, AMG E53, AMG GT53, GLE450, 2018 AMG E63, AMG GTA, 2017-2020 GLA250, GLC300, 2019 GLC350, AMG GLC43, 2017-2018 GLE350, 2019 AMG GLC 43, GLC350, GLE400, 2017 GLS450, S550, C300 Cabrio, and 2018-2019 S560 vehicles. On June 18, 2021, an additional 9 vehicles were added, including certain 2021 GLA250, GLC300, 2018 S450, E400, and 2017 CLA250 vehicles. The communication module might have been inadvertently deactivated during a service visit, which could have disabled the Emergency Call (eCall) function.
What to do
MBUSA will notify owners, and dealers will inspect the communication module and activate it, if necessary, free of charge. The recall began March 31, 2021. Letters for the owners of the 9 additional vehicles were mailed July 9, 2021. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2021030005.
Recall details
- Brand
- MERCEDES-BENZ
- Model
- GLA 250
- Manufacturer
- Mercedes-Benz USA, LLC
- Lot
- 2017 MERCEDES-BENZ GLA 250 | 2017 MERCEDES-BENZ CLA250 | 2017 MERCEDES-BENZ GLC300 | 2018 MERCEDES-BENZ GLC 300 | 2018 MERCEDES-BENZ S 450 | 2019 MERCEDES-BENZ AMG GLC43 | 2019 MERCEDES-BENZ GLC 300 | 2018 MERCEDES-BENZ S560 | 2019 MERCEDES-BENZ S560 | 2019 MERCEDES-BENZ GLA 250 | 2020 MERCEDES-BENZ GLE 450 | 2020 MERCEDES-BENZ GLC 300 | 2020 MERCEDES-BENZ CLA 250 | 2020 MERCEDES-BENZ AMG E53 | 2021 MERCEDES-BENZ GLA 250 | 2018 MERCEDES-BENZ AMG E63 | 2020 MERCEDES-BENZ AMG GT53
- Risk classification
- V
- Country
- US
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