2019 Mercedes-Benz Sprinter 4500 | 2020 Freightliner Sprinter 4500 | 2019 Freightliner Sprinter 4500 | 2019 Mercedes-Benz Sprinter 2500 | 2019 Freightliner Sprinter 3500 | 2020 Mercedes-Benz Sprinter 4500 | 2019 Mercedes-Benz Sprinter 3500 | 2020 Mercedes-Benz Sprinter 3500 | 2019 Freightliner Sprinter 1500 | 2020 Freightliner Sprinter 2500 | 2020 Freightliner Sprinter 3500 | 2019 Freightliner Sprinter 2500 | 2020 Mercedes-Benz Sprinter 1500 | 2020 Mercedes-Benz Sprinter 2500 | 2020 Freightliner Sprinter 1500 | 2019 Mercedes-Benz Sprinter 1500 — Back over prevention: sensing system: camera
Published February 17, 2021 · Recall initiated: February 17, 2021
Summary
NHTSA records recall 21V077000, published February 17, 2021. Recalling firm: Daimler Vans USA, LLC; 2019 Mercedes-Benz Sprinter 4500 | 2020 Freightliner Sprinter 4500 | 2019 Freightliner Sprinter 4500 | 2019 Mercedes-Benz Sprinter 2500 | 2019 Freightliner Sprinter 3500 | 2020 Mercedes-Benz Sprinter 4500 | 2019 Mercedes-Benz Sprinter 3500 | 2020 Mercedes-Benz Sprinter 3500 | 2019 Freightliner Sprinter 1500 | 2020 Freightliner Sprinter 2500 | 2020 Freightliner Sprinter 3500 | 2019 Freightliner Sprinter 2500 | 2020 Mercedes-Benz Sprinter 1500 | 2020 Mercedes-Benz Sprinter 2500 | 2020 Freightliner Sprinter 1500 | 2019 Mercedes-Benz Sprinter 1500 — Back over prevention: sensing system: camera.
What's the hazard
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes Benz Sprinter and Freightliner Sprinter vehicles equipped with the multimedia system "Connect 5" and a rearview camera. The rearview image may not display within 2 seconds from the start of the backing event. In addition, the rearview image may be obscured or covered by the visual display of the Emergency Call (eCall) pop-up window if the eCall system is activated while the reverse gear is engaged. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility.
What to do
DVUSA will notify owners, and dealers will perform a software update on the vehicles, free of charge. The recall began March 5, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3RUECON.
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Recall details
- Brand
- MERCEDES-BENZ
- Model
- SPRINTER 4500
- Manufacturer
- Daimler Vans USA, LLC
- Lot
- 2019 MERCEDES-BENZ SPRINTER 4500 | 2020 FREIGHTLINER SPRINTER 4500 | 2019 FREIGHTLINER SPRINTER 4500 | 2019 MERCEDES-BENZ SPRINTER 2500 | 2019 FREIGHTLINER SPRINTER 3500 | 2020 MERCEDES-BENZ SPRINTER 4500 | 2019 MERCEDES-BENZ SPRINTER 3500 | 2020 MERCEDES-BENZ SPRINTER 3500 | 2019 FREIGHTLINER SPRINTER 1500 | 2020 FREIGHTLINER SPRINTER 2500 | 2020 FREIGHTLINER SPRINTER 3500 | 2019 FREIGHTLINER SPRINTER 2500 | 2020 MERCEDES-BENZ SPRINTER 1500 | 2020 MERCEDES-BENZ SPRINTER 2500 | 2020 FREIGHTLINER SPRINTER 1500 | 2019 MERCEDES-BENZ SPRINTER 1500
- Risk classification
- V
- Country
- US
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Questions about this recall
Was 2019 Mercedes-Benz Sprinter 4500 | 2020 Freightliner Sprinter 4500 | 2019 Freightliner Sprinter 4500 | 2019 Mercedes-Benz Sprinter 2500 | 2019 Freightliner Sprinter 3500 | 2020 Mercedes-Benz Sprinter 4500 | 2019 Mercedes-Benz Sprinter 3500 | 2020 Mercedes-Benz Sprinter 3500 | 2019 Freightliner Sprinter 1500 | 2020 Freightliner Sprinter 2500 | 2020 Freightliner Sprinter 3500 | 2019 Freightliner Sprinter 2500 | 2020 Mercedes-Benz Sprinter 1500 | 2020 Mercedes-Benz Sprinter 2500 | 2020 Freightliner Sprinter 1500 | 2019 Mercedes-Benz Sprinter 1500 — Back over prevention: sensing system: camera recalled?
Yes. NHTSA published recall 21V077000 on February 17, 2021. Reported hazard: Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes Benz Sprinter and Freightliner Sprinter vehicles equipped with the multimedia system "Connect 5" and a rearview camera. The rearview image may not display within 2 seconds from the start of the backing event. In addition, the rearview image may be obscured or covered by the visual display of the Emergency Call (eCall) pop-up window if the eCall system is activated while the reverse gear is engaged. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility.
What should I do if I have this product?
DVUSA will notify owners, and dealers will perform a software update on the vehicles, free of charge. The recall began March 5, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3RUECON.
How do I know if my unit is part of the recall?
Compare your product details with the notice. Brand: MERCEDES-BENZ. Model: SPRINTER 4500.