2020 Proterra Catalyst | 2019 Proterra Catalyst — Electrical system: software
Published April 20, 2021 · Recall initiated: April 19, 2021
Summary
NHTSA records recall 21V268000, published April 20, 2021 and initiated April 19, 2021. Recalling firm: Phoenix Motorcars; 2020 Proterra Catalyst | 2019 Proterra Catalyst — Electrical system: software.
What's the hazard
Proterra, Inc. (Proterra) is recalling certain 2019-2020 Catalyst 40 foot buses. A software defect in the body controller that operates the door motor may allow the rear door to open unexpectedly.
What to do
Proterra will notify owners, and dealers will update the software, free of charge. Owner notification letters were mailed on June 11, 2021. Owners may contact Proterra customer service at 1-864-438-0000.
Get an email if PROTERRA has another recall
Free. We only write when there's a new recall that matches. Unsubscribe in one click.
Recall details
- Brand
- PROTERRA
- Model
- CATALYST
- Manufacturer
- Phoenix Motorcars
- Lot
- 2020 PROTERRA CATALYST | 2019 PROTERRA CATALYST
- Risk classification
- V
- Country
- US
Related recalls
- NHTSA2021 Proterra Catalyst — Electrical systemSeptember 6, 2024
- NHTSA2020 Proterra Catalyst | 2019 Proterra Catalyst | 2020 Proterra Zx5 | 2021 Proterra Zx5 | 2021 ProterraOctober 18, 2023
- NHTSA2020 Proterra Catalyst | 2020 Proterra Zx5 | 2021 Proterra Zx5 | 2021 Proterra Catalyst | 2022 Proterra Zx5 |February 14, 2023
- NHTSA2018 Proterra Catalyst | 2019 Proterra Catalyst — Electrical system: propulsion system: traction batteryDecember 1, 2022
- NHTSA2019 Manac Square Dump Trailer | 2018 Manac Steel Platform | 2019 Manac Steel Platform | 2019 Manac TransferApril 20, 2021
- NHTSA2019 Prevost H3 | 2019 Prevost X3 | 2020 Prevost H3 | 2020 Prevost X3 — Electrical systemApril 19, 2021
Questions about this recall
Was 2020 Proterra Catalyst | 2019 Proterra Catalyst — Electrical system: software recalled?
Yes. NHTSA published recall 21V268000 on April 20, 2021. Reported hazard: Proterra, Inc. (Proterra) is recalling certain 2019-2020 Catalyst 40 foot buses. A software defect in the body controller that operates the door motor may allow the rear door to open unexpectedly.
What should I do if I have this product?
Proterra will notify owners, and dealers will update the software, free of charge. Owner notification letters were mailed on June 11, 2021. Owners may contact Proterra customer service at 1-864-438-0000.
How do I know if my unit is part of the recall?
Compare your product details with the notice. Brand: PROTERRA. Model: CATALYST.