2020 Mercedes-Benz Sprinter 2500 | 2021 Freightliner Sprinter 2500 | 2020 Mercedes-Benz Sprinter 1500 | 2019 Mercedes-Benz Sprinter 1500 | 2020 Freightliner Sprinter 1500 | 2019 Freightliner Sprinter 2500 | 2020 Freightliner Sprinter 3500 | 2020 Freightliner Sprinter 2500 | 2021 Mercedes-Benz Sprinter 1500 | 2021 Mercedes-Benz Sprinter 2500 | 2019 Mercedes-Benz Sprinter 2500 | 2020 Freightliner Sprinter 4500 | 2021 Mercedes-Benz Sprinter 3500 | 2020 Mercedes-Benz Sprinter 3500 | 2019 Mercedes-Benz Sprinter 3500 | 2021 Mercedes-Benz Sprinter 4500 | 2020 Mercedes-Benz Sprinter 4500 | 2019 Mercedes-Benz Sprinter 4500 | 2019 Freightliner Sprinter 1500 | 2021 Freightliner Sprinter 4500 — Electrical system: software
Published June 2, 2021 · Recall initiated: June 2, 2021
Summary
NHTSA records recall 21V411000, published June 2, 2021. Recalling firm: Daimler Vans USA, LLC; 2020 Mercedes-Benz Sprinter 2500 | 2021 Freightliner Sprinter 2500 | 2020 Mercedes-Benz Sprinter 1500 | 2019 Mercedes-Benz Sprinter 1500 | 2020 Freightliner Sprinter 1500 | 2019 Freightliner Sprinter 2500 | 2020 Freightliner Sprinter 3500 | 2020 Freightliner Sprinter 2500 | 2021 Mercedes-Benz Sprinter 1500 | 2021 Mercedes-Benz Sprinter 2500 | 2019 Mercedes-Benz Sprinter 2500 | 2020 Freightliner Sprinter 4500 | 2021 Mercedes-Benz Sprinter 3500 | 2020 Mercedes-Benz Sprinter 3500 | 2019 Mercedes-Benz Sprinter 3500 | 2021 Mercedes-Benz Sprinter 4500 | 2020 Mercedes-Benz Sprinter 4500 | 2019 Mercedes-Benz Sprinter 4500 | 2019 Freightliner Sprinter 1500 | 2021 Freightliner Sprinter 4500 — Electrical system: software.
What's the hazard
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The MBUX multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility.
What to do
The multimedia system software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. DVUSA issued owners an interim notification on July 23, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3UXPOBOX.
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Recall details
- Brand
- MERCEDES-BENZ
- Model
- SPRINTER 2500
- Manufacturer
- Daimler Vans USA, LLC
- Lot
- 2020 MERCEDES-BENZ SPRINTER 2500 | 2021 FREIGHTLINER SPRINTER 2500 | 2020 MERCEDES-BENZ SPRINTER 1500 | 2019 MERCEDES-BENZ SPRINTER 1500 | 2020 FREIGHTLINER SPRINTER 1500 | 2019 FREIGHTLINER SPRINTER 2500 | 2020 FREIGHTLINER SPRINTER 3500 | 2020 FREIGHTLINER SPRINTER 2500 | 2021 MERCEDES-BENZ SPRINTER 1500 | 2021 MERCEDES-BENZ SPRINTER 2500 | 2019 MERCEDES-BENZ SPRINTER 2500 | 2020 FREIGHTLINER SPRINTER 4500 | 2021 MERCEDES-BENZ SPRINTER 3500 | 2020 MERCEDES-BENZ SPRINTER 3500 | 2019 MERCEDES-BENZ SPRINTER 3500 | 2021 MERCEDES-BENZ SPRINTER 4500 | 2020 MERCEDES-BENZ SPRINTER 4500 | 2019 MERCEDES-BENZ SPRINTER 4500 | 2019 FREIGHTLINER SPRINTER 1500 | 2021 FREIGHTLINER SPRINTER 4500
- Risk classification
- V
- Country
- US
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Questions about this recall
Was 2020 Mercedes-Benz Sprinter 2500 | 2021 Freightliner Sprinter 2500 | 2020 Mercedes-Benz Sprinter 1500 | 2019 Mercedes-Benz Sprinter 1500 | 2020 Freightliner Sprinter 1500 | 2019 Freightliner Sprinter 2500 | 2020 Freightliner Sprinter 3500 | 2020 Freightliner Sprinter 2500 | 2021 Mercedes-Benz Sprinter 1500 | 2021 Mercedes-Benz Sprinter 2500 | 2019 Mercedes-Benz Sprinter 2500 | 2020 Freightliner Sprinter 4500 | 2021 Mercedes-Benz Sprinter 3500 | 2020 Mercedes-Benz Sprinter 3500 | 2019 Mercedes-Benz Sprinter 3500 | 2021 Mercedes-Benz Sprinter 4500 | 2020 Mercedes-Benz Sprinter 4500 | 2019 Mercedes-Benz Sprinter 4500 | 2019 Freightliner Sprinter 1500 | 2021 Freightliner Sprinter 4500 — Electrical system: software recalled?
Yes. NHTSA published recall 21V411000 on June 2, 2021. Reported hazard: Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The MBUX multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility.
What should I do if I have this product?
The multimedia system software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. DVUSA issued owners an interim notification on July 23, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3UXPOBOX.
How do I know if my unit is part of the recall?
Compare your product details with the notice. Brand: MERCEDES-BENZ. Model: SPRINTER 2500.