2022 Mercedes-Benz Eqs 580 | 2022 Mercedes-Benz Eqs 450 | 2022 Mercedes-Benz S 500 | 2021 Mercedes-Benz S 580 — Electrical system: software
Published November 30, 2021 · Recall initiated: November 29, 2021
Summary
NHTSA records recall 21V931000, published November 30, 2021 and initiated November 29, 2021. Recalling firm: Mercedes-Benz USA, LLC; 2022 Mercedes-Benz Eqs 580 | 2022 Mercedes-Benz Eqs 450 | 2022 Mercedes-Benz S 500 | 2021 Mercedes-Benz S 580 — Electrical system: software.
What's the hazard
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2021 S580, 2022 EQS450, EQS580, and S500 vehicles with an active and connected Mercedes me connect account. The MBUX infotainment system might allow activation of the television and internet display while driving, causing a distraction for the driver.
What to do
MBUSA has updated their computer server to correct the issue for most vehicles, free of charge. For vehicles that were not able to be updated remotely, dealers will provide the software update, free of charge. Owner notification letters were mailed January 25, 2022. Owners may contact MBUSA customer service at 1-800-367-6372.
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Recall details
- Brand
- MERCEDES-BENZ
- Model
- EQS 580
- Manufacturer
- Mercedes-Benz USA, LLC
- Lot
- 2022 MERCEDES-BENZ EQS 580 | 2022 MERCEDES-BENZ EQS 450 | 2022 MERCEDES-BENZ S 500 | 2021 MERCEDES-BENZ S 580
- Risk classification
- V
- Country
- US
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Questions about this recall
Was 2022 Mercedes-Benz Eqs 580 | 2022 Mercedes-Benz Eqs 450 | 2022 Mercedes-Benz S 500 | 2021 Mercedes-Benz S 580 — Electrical system: software recalled?
Yes. NHTSA published recall 21V931000 on November 30, 2021. Reported hazard: Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2021 S580, 2022 EQS450, EQS580, and S500 vehicles with an active and connected Mercedes me connect account. The MBUX infotainment system might allow activation of the television and internet display while driving, causing a distraction for the driver.
What should I do if I have this product?
MBUSA has updated their computer server to correct the issue for most vehicles, free of charge. For vehicles that were not able to be updated remotely, dealers will provide the software update, free of charge. Owner notification letters were mailed January 25, 2022. Owners may contact MBUSA customer service at 1-800-367-6372.
How do I know if my unit is part of the recall?
Compare your product details with the notice. Brand: MERCEDES-BENZ. Model: EQS 580.