2020 Mercedes-Benz Sprinter 4500 | 2021 Mercedes-Benz Sprinter 4500 | 2019 Mercedes-Benz Sprinter 3500 | 2020 Mercedes-Benz Sprinter 3500 | 2019 Mercedes-Benz Sprinter 2500 | 2020 Freightliner Sprinter 1500 | 2021 Freightliner Sprinter 2500 | 2019 Freightliner Sprinter 2500 | 2020 Freightliner Sprinter 3500 | 2020 Mercedes-Benz Sprinter 1500 | 2019 Mercedes-Benz Sprinter 1500 | 2020 Mercedes-Benz Sprinter 2500 | 2020 Mercedes-Benz Metris | 2019 Mercedes-Benz Metris | 2020 Freightliner Sprinter 2500 | 2019 Freightliner Sprinter 1500 | 2021 Freightliner Sprinter 1500 | 2019 Mercedes-Benz Sprinter 4500 | 2021 Mercedes-Benz Metris | 2021 Mercedes-Benz Sprinter 1500 — Electrical system: software
Published May 20, 2022 · Recall initiated: May 20, 2022
Summary
NHTSA records recall 22V360000, published May 20, 2022. Recalling firm: Daimler Vans USA, LLC; 2020 Mercedes-Benz Sprinter 4500 | 2021 Mercedes-Benz Sprinter 4500 | 2019 Mercedes-Benz Sprinter 3500 | 2020 Mercedes-Benz Sprinter 3500 | 2019 Mercedes-Benz Sprinter 2500 | 2020 Freightliner Sprinter 1500 | 2021 Freightliner Sprinter 2500 | 2019 Freightliner Sprinter 2500 | 2020 Freightliner Sprinter 3500 | 2020 Mercedes-Benz Sprinter 1500 | 2019 Mercedes-Benz Sprinter 1500 | 2020 Mercedes-Benz Sprinter 2500 | 2020 Mercedes-Benz Metris | 2019 Mercedes-Benz Metris | 2020 Freightliner Sprinter 2500 | 2019 Freightliner Sprinter 1500 | 2021 Freightliner Sprinter 1500 | 2019 Mercedes-Benz Sprinter 4500 | 2021 Mercedes-Benz Metris | 2021 Mercedes-Benz Sprinter 1500 — Electrical system: software.
What's the hazard
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Freightliner Sprinter, Mercedes-Benz Metris, and Mercedes-Benz Sprinter vehicles. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.
What to do
The communication module software will be updated through an Over-the-Air (OTA) update, or by a dealer, free of charge. Owner notification letters were mailed October 13, 2022. Owners may contact DVUSA at 1-877-762-8267. DVUSA's number for this recall is VS2SIMKOM/VS3SIMKOM.
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Recall details
- Brand
- MERCEDES-BENZ
- Model
- SPRINTER 4500
- Manufacturer
- Daimler Vans USA, LLC
- Lot
- 2020 MERCEDES-BENZ SPRINTER 4500 | 2021 MERCEDES-BENZ SPRINTER 4500 | 2019 MERCEDES-BENZ SPRINTER 3500 | 2020 MERCEDES-BENZ SPRINTER 3500 | 2019 MERCEDES-BENZ SPRINTER 2500 | 2020 FREIGHTLINER SPRINTER 1500 | 2021 FREIGHTLINER SPRINTER 2500 | 2019 FREIGHTLINER SPRINTER 2500 | 2020 FREIGHTLINER SPRINTER 3500 | 2020 MERCEDES-BENZ SPRINTER 1500 | 2019 MERCEDES-BENZ SPRINTER 1500 | 2020 MERCEDES-BENZ SPRINTER 2500 | 2020 MERCEDES-BENZ METRIS | 2019 MERCEDES-BENZ METRIS | 2020 FREIGHTLINER SPRINTER 2500 | 2019 FREIGHTLINER SPRINTER 1500 | 2021 FREIGHTLINER SPRINTER 1500 | 2019 MERCEDES-BENZ SPRINTER 4500 | 2021 MERCEDES-BENZ METRIS | 2021 MERCEDES-BENZ SPRINTER 1500
- Risk classification
- V
- Country
- US
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Questions about this recall
Was 2020 Mercedes-Benz Sprinter 4500 | 2021 Mercedes-Benz Sprinter 4500 | 2019 Mercedes-Benz Sprinter 3500 | 2020 Mercedes-Benz Sprinter 3500 | 2019 Mercedes-Benz Sprinter 2500 | 2020 Freightliner Sprinter 1500 | 2021 Freightliner Sprinter 2500 | 2019 Freightliner Sprinter 2500 | 2020 Freightliner Sprinter 3500 | 2020 Mercedes-Benz Sprinter 1500 | 2019 Mercedes-Benz Sprinter 1500 | 2020 Mercedes-Benz Sprinter 2500 | 2020 Mercedes-Benz Metris | 2019 Mercedes-Benz Metris | 2020 Freightliner Sprinter 2500 | 2019 Freightliner Sprinter 1500 | 2021 Freightliner Sprinter 1500 | 2019 Mercedes-Benz Sprinter 4500 | 2021 Mercedes-Benz Metris | 2021 Mercedes-Benz Sprinter 1500 — Electrical system: software recalled?
Yes. NHTSA published recall 22V360000 on May 20, 2022. Reported hazard: Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Freightliner Sprinter, Mercedes-Benz Metris, and Mercedes-Benz Sprinter vehicles. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.
What should I do if I have this product?
The communication module software will be updated through an Over-the-Air (OTA) update, or by a dealer, free of charge. Owner notification letters were mailed October 13, 2022. Owners may contact DVUSA at 1-877-762-8267. DVUSA's number for this recall is VS2SIMKOM/VS3SIMKOM.
How do I know if my unit is part of the recall?
Compare your product details with the notice. Brand: MERCEDES-BENZ. Model: SPRINTER 4500.