COMMUNICATION: AUTO CRASH NOTIFICATION
Published May 23, 2022 · Recall initiated: May 20, 2022
What's the hazard
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2022 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, AMG GT-Class, C-Class, E-Class, S-Class, SL-Class, GLC-Class, CLS-Class, GLB-Class, and G-Class vehicles. Please refer to MBUSA's recall report for specific vehicle model details. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.
What to do
The communication module software will be updated through an Over-the-Air (OTA) update or by a dealer, free of charge. Owner notification letters were mailed July 8, 2022. Owner notification letters will be mailed in phases, on July 8, 2022, May 17, 2024, July 29, 2024, and September 27, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's numbers are for this recall is 2022060005 and 2023110006.
Recall details
- Brand
- MERCEDES-BENZ
- Model
- AMG S65
- Manufacturer
- Mercedes-Benz USA, LLC
- Lot
- 2020 MERCEDES-BENZ AMG S65 | 2019 MERCEDES-BENZ AMG S65 | 2020 MERCEDES-BENZ AMG GT C | 2020 MERCEDES-BENZ AMG GT R | 2018 MERCEDES-BENZ GLS 450 | 2019 MERCEDES-BENZ GLS 550 | 2019 MERCEDES-BENZ GLE 400 | 2018 MERCEDES-BENZ GLA 250 | 2020 MERCEDES-BENZ GLC 350 | 2021 MERCEDES-BENZ A 220 | 2018 MERCEDES-BENZ C 300 | 2019 MERCEDES-BENZ C 300 | 2019 MERCEDES-BENZ SLC 300 | 2020 MERCEDES-BENZ SL 550 | 2019 MERCEDES-BENZ SL 550 | 2021 MERCEDES-BENZ CLA 250 | 2018 MERCEDES-BENZ CLA 250 | 2019 MERCEDES-BENZ E 450 | 2020 MERCEDES-BENZ SL 450 | 2020 MERCEDES-MAYBACH S 650
- Risk classification
- V
- Country
- US
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