2011 Ford Explorer | 2012 Ford Explorer | 2013 Ford Explorer | 2014 Ford Explorer | 2015 Ford Explorer | 2016 Ford Explorer | 2017 Ford Explorer | 2018 Ford Explorer | 2019 Ford Explorer — Structure: body: roof and pillars
Published January 19, 2024 · Recall initiated: January 19, 2024
Summary
NHTSA records recall 24V031000, published January 19, 2024. Recalling firm: Ford Motor Company; 2011 Ford Explorer | 2012 Ford Explorer | 2013 Ford Explorer | 2014 Ford Explorer | 2015 Ford Explorer | 2016 Ford Explorer | 2017 Ford Explorer | 2018 Ford Explorer | 2019 Ford Explorer — Structure: body: roof and pillars.
What's the hazard
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
What to do
Dealers will inspect and replace the A-pillar trim as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model years. Owner notification letters were mailed between July 18, 2024 and December 16, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S02.
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Recall details
- Brand
- FORD
- Model
- EXPLORER
- Manufacturer
- Ford Motor Company
- Lot
- 2011 FORD EXPLORER | 2012 FORD EXPLORER | 2013 FORD EXPLORER | 2014 FORD EXPLORER | 2015 FORD EXPLORER | 2016 FORD EXPLORER | 2017 FORD EXPLORER | 2018 FORD EXPLORER | 2019 FORD EXPLORER
- Risk classification
- V
- Country
- US
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Questions about this recall
Was 2011 Ford Explorer | 2012 Ford Explorer | 2013 Ford Explorer | 2014 Ford Explorer | 2015 Ford Explorer | 2016 Ford Explorer | 2017 Ford Explorer | 2018 Ford Explorer | 2019 Ford Explorer — Structure: body: roof and pillars recalled?
Yes. NHTSA published recall 24V031000 on January 19, 2024. Reported hazard: Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
What should I do if I have this product?
Dealers will inspect and replace the A-pillar trim as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model years. Owner notification letters were mailed between July 18, 2024 and December 16, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S02.
How do I know if my unit is part of the recall?
Compare your product details with the notice. Brand: FORD. Model: EXPLORER.