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NHTSANHTSA · Vehicles·Recall number 24V372000

2025 Mercedes-Benz Eqe Suv 350+ | 2025 Mercedes-Benz Eqs Suv 450+ | 2023 Mercedes-Benz Eqe Suv 350 4matic | 2024 Mercedes-Benz Eqe Suv 350 4matic | 2025 Mercedes-Benz Eqe Suv 350 4matic | 2023 Mercedes-Benz Eqe Suv 500 4matic | 2023 Mercedes-Benz Eqe Suv 350+ | 2024 Mercedes-Benz Eqe Suv 350+ | 2024 Mercedes-Benz Eqs Suv 580 4matic | 2023 Mercedes-Benz Eqs Suv 450 4matic | 2024 Mercedes-Benz Eqs Suv 450 4matic | 2024 Mercedes-Benz Redundant Eqs 450 | 2025 Mercedes-Maybach Eqs Suv 680 4matic | 2024 Mercedes-Benz Eqs 580 | 2024 Mercedes-Maybach Eqs Suv 680 4matic | 2025 Mercedes-Benz Amg Eqe Suv 53 4matic | 2024 Mercedes-Benz Amg Eqs 53 4matic | 2024 Mercedes-Benz Amg Eqe 53 4matic | 2024 Mercedes-Benz Eqs Suv 450+ | 2024 Mercedes-Benz Eqe Suv 500 4matic — Electrical system: propulsion system: traction battery: management system/energy control module (bms/becm): software

Published May 28, 2024 · Recall initiated: May 28, 2024

Summary

NHTSA records recall 24V372000, published May 28, 2024. Recalling firm: Mercedes-Benz USA, LLC; 2025 Mercedes-Benz Eqe Suv 350+ | 2025 Mercedes-Benz Eqs Suv 450+ | 2023 Mercedes-Benz Eqe Suv 350 4matic | 2024 Mercedes-Benz Eqe Suv 350 4matic | 2025 Mercedes-Benz Eqe Suv 350 4matic | 2023 Mercedes-Benz Eqe Suv 500 4matic | 2023 Mercedes-Benz Eqe Suv 350+ | 2024 Mercedes-Benz Eqe Suv 350+ | 2024 Mercedes-Benz Eqs Suv 580 4matic | 2023 Mercedes-Benz Eqs Suv 450 4matic | 2024 Mercedes-Benz Eqs Suv 450 4matic | 2024 Mercedes-Benz Redundant Eqs 450 | 2025 Mercedes-Maybach Eqs Suv 680 4matic | 2024 Mercedes-Benz Eqs 580 | 2024 Mercedes-Maybach Eqs Suv 680 4matic | 2025 Mercedes-Benz Amg Eqe Suv 53 4matic | 2024 Mercedes-Benz Amg Eqs 53 4matic | 2024 Mercedes-Benz Amg Eqe 53 4matic | 2024 Mercedes-Benz Eqs Suv 450+ | 2024 Mercedes-Benz Eqe Suv 500 4matic — Electrical system: propulsion system: traction battery: management system/energy control module (bms/becm): software.

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What's the hazard

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2024 EQE 350 4MATIC, EQE 350+, EQE 500 4MATIC, EQS 450 4MATIC, EQS 450+, EQS 580 4MATIC, AMG EQE 53 4MATIC, AMG EQS 53 4MATIC, 2023-2025 EQE SUV 350 4MATIC, EQE SUV 350+, EQE SUV 500 4MATIC, EQS SUV 450 4MATIC, EQS SUV 450+, EQS SUV 580 4MATIC, 2024-2025 EQS SUV 680 4MATIC, and AMG EQE SUV 53 4MATIC vehicles. The battery management system software may cause the high-voltage battery to shut down, which can result in a sudden loss of drive power.

What to do

Dealers will update the battery management system software, free of charge. Owner notification letters were mailed July 5, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2024060002.

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Recall details

Brand
MERCEDES-BENZ
Model
EQE SUV 350+
Manufacturer
Mercedes-Benz USA, LLC
Lot
2025 MERCEDES-BENZ EQE SUV 350+ | 2025 MERCEDES-BENZ EQS SUV 450+ | 2023 MERCEDES-BENZ EQE SUV 350 4MATIC | 2024 MERCEDES-BENZ EQE SUV 350 4MATIC | 2025 MERCEDES-BENZ EQE SUV 350 4MATIC | 2023 MERCEDES-BENZ EQE SUV 500 4MATIC | 2023 MERCEDES-BENZ EQE SUV 350+ | 2024 MERCEDES-BENZ EQE SUV 350+ | 2024 MERCEDES-BENZ EQS SUV 580 4MATIC | 2023 MERCEDES-BENZ EQS SUV 450 4MATIC | 2024 MERCEDES-BENZ EQS SUV 450 4MATIC | 2024 MERCEDES-BENZ redundant EQS 450 | 2025 MERCEDES-MAYBACH EQS SUV 680 4MATIC | 2024 MERCEDES-BENZ EQS 580 | 2024 MERCEDES-MAYBACH EQS SUV 680 4MATIC | 2025 MERCEDES-BENZ AMG EQE SUV 53 4MATIC | 2024 MERCEDES-BENZ AMG EQS 53 4MATIC | 2024 MERCEDES-BENZ AMG EQE 53 4MATIC | 2024 MERCEDES-BENZ EQS SUV 450+ | 2024 MERCEDES-BENZ EQE SUV 500 4MATIC
Risk classification
V
Country
US

Related recalls

Questions about this recall

Was 2025 Mercedes-Benz Eqe Suv 350+ | 2025 Mercedes-Benz Eqs Suv 450+ | 2023 Mercedes-Benz Eqe Suv 350 4matic | 2024 Mercedes-Benz Eqe Suv 350 4matic | 2025 Mercedes-Benz Eqe Suv 350 4matic | 2023 Mercedes-Benz Eqe Suv 500 4matic | 2023 Mercedes-Benz Eqe Suv 350+ | 2024 Mercedes-Benz Eqe Suv 350+ | 2024 Mercedes-Benz Eqs Suv 580 4matic | 2023 Mercedes-Benz Eqs Suv 450 4matic | 2024 Mercedes-Benz Eqs Suv 450 4matic | 2024 Mercedes-Benz Redundant Eqs 450 | 2025 Mercedes-Maybach Eqs Suv 680 4matic | 2024 Mercedes-Benz Eqs 580 | 2024 Mercedes-Maybach Eqs Suv 680 4matic | 2025 Mercedes-Benz Amg Eqe Suv 53 4matic | 2024 Mercedes-Benz Amg Eqs 53 4matic | 2024 Mercedes-Benz Amg Eqe 53 4matic | 2024 Mercedes-Benz Eqs Suv 450+ | 2024 Mercedes-Benz Eqe Suv 500 4matic — Electrical system: propulsion system: traction battery: management system/energy control module (bms/becm): software recalled?

Yes. NHTSA published recall 24V372000 on May 28, 2024. Reported hazard: Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2024 EQE 350 4MATIC, EQE 350+, EQE 500 4MATIC, EQS 450 4MATIC, EQS 450+, EQS 580 4MATIC, AMG EQE 53 4MATIC, AMG EQS 53 4MATIC, 2023-2025 EQE SUV 350 4MATIC, EQE SUV 350+, EQE SUV 500 4MATIC, EQS SUV 450 4MATIC, EQS SUV 450+, EQS SUV 580 4MATIC, 2024-2025 EQS SUV 680 4MATIC, and AMG EQE SUV 53 4MATIC vehicles. The battery management system software may cause the high-voltage battery to shut down, which can result in a sudden loss of drive power.

What should I do if I have this product?

Dealers will update the battery management system software, free of charge. Owner notification letters were mailed July 5, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2024060002.

How do I know if my unit is part of the recall?

Compare your product details with the notice. Brand: MERCEDES-BENZ. Model: EQE SUV 350+.

View official NHTSA notice(opens on nhtsa.gov)