2024 Mercedes-Benz E 350 | 2024 Mercedes-Benz E 450 | 2024 Mercedes-Benz Cle 300 | 2024 Mercedes-Benz Amg Cle53 | 2024 Mercedes-Benz Cle 450 — Equipment: electrical: infotainment: software
Published September 17, 2024 · Recall initiated: September 13, 2024
Summary
NHTSA records recall 24V688000, published September 17, 2024 and initiated September 13, 2024. Recalling firm: Mercedes-Benz USA, LLC; 2024 Mercedes-Benz E 350 | 2024 Mercedes-Benz E 450 | 2024 Mercedes-Benz Cle 300 | 2024 Mercedes-Benz Amg Cle53 | 2024 Mercedes-Benz Cle 450 — Equipment: electrical: infotainment: software.
What's the hazard
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2024 CLE 300 Convertible, CLE 300 Coupe, CLE 450 Convertible, CLE 450 Coupe, E 350, E 450 Station Wagon, E 450, and AMG CLE 53 Coupe vehicles. A software error in the MBUX multimedia system may deactivate certain vehicle systems, including the cross-traffic alert that applies the brakes automatically in certain driving situations.
What to do
Dealers will update the MBUX multimedia system software and parking control unit settings, free of charge. Owner notification letters were mailed November 1, 2024. This is a phased recall, phase 1 owner letters will be mailed November 12, 2024, November 1, 2024, and January 14, 2025. Owners may contact MBUSA customer service at 1-800-367-6372.
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Recall details
- Brand
- MERCEDES-BENZ
- Model
- E 350
- Manufacturer
- Mercedes-Benz USA, LLC
- Lot
- 2024 MERCEDES-BENZ E 350 | 2024 MERCEDES-BENZ E 450 | 2024 MERCEDES-BENZ CLE 300 | 2024 MERCEDES-BENZ AMG CLE53 | 2024 MERCEDES-BENZ CLE 450
- Risk classification
- V
- Country
- US
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Questions about this recall
Was 2024 Mercedes-Benz E 350 | 2024 Mercedes-Benz E 450 | 2024 Mercedes-Benz Cle 300 | 2024 Mercedes-Benz Amg Cle53 | 2024 Mercedes-Benz Cle 450 — Equipment: electrical: infotainment: software recalled?
Yes. NHTSA published recall 24V688000 on September 17, 2024. Reported hazard: Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2024 CLE 300 Convertible, CLE 300 Coupe, CLE 450 Convertible, CLE 450 Coupe, E 350, E 450 Station Wagon, E 450, and AMG CLE 53 Coupe vehicles. A software error in the MBUX multimedia system may deactivate certain vehicle systems, including the cross-traffic alert that applies the brakes automatically in certain driving situations.
What should I do if I have this product?
Dealers will update the MBUX multimedia system software and parking control unit settings, free of charge. Owner notification letters were mailed November 1, 2024. This is a phased recall, phase 1 owner letters will be mailed November 12, 2024, November 1, 2024, and January 14, 2025. Owners may contact MBUSA customer service at 1-800-367-6372.
How do I know if my unit is part of the recall?
Compare your product details with the notice. Brand: MERCEDES-BENZ. Model: E 350.