2014 Freightliner Sprinter 2500 | 2016 Mercedes-Benz Metris | 2013 Freightliner Sprinter 2500 | 2013 Freightliner Sprinter 3500 | 2014 Freightliner Sprinter 3500 — Electrical system: software
Published April 26, 2017 · Recall initiated: April 21, 2017
Summary
NHTSA records recall 17V272000, published April 26, 2017 and initiated April 21, 2017. Recalling firm: Daimler Vans USA, LLC; 2014 Freightliner Sprinter 2500 | 2016 Mercedes-Benz Metris | 2013 Freightliner Sprinter 2500 | 2013 Freightliner Sprinter 3500 | 2014 Freightliner Sprinter 3500 — Electrical system: software.
What's the hazard
Daimler Vans USA, LLC (DVUSA) is recalling certain 2013-2014 Freightliner Sprinter and 2016 Mercedes-Benz Metris vehicles. During vehicle servicing, the affected vehicles received software updates that may conflict with some of the vehicle's computers.
What to do
DVUSA will notify owners, and Mercedes-Benz and Freightliner dealers will update the affected control units on the vehicles, free of charge. An interim notice was sent to owners on July 12, 2017. The recall began on September 1, 2017. Owners may contact DVUSA customer service at 1-877-762-8267.
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Recall details
- Brand
- FREIGHTLINER
- Model
- SPRINTER 2500
- Manufacturer
- Daimler Vans USA, LLC
- Lot
- 2014 FREIGHTLINER SPRINTER 2500 | 2016 MERCEDES-BENZ METRIS | 2013 FREIGHTLINER SPRINTER 2500 | 2013 FREIGHTLINER SPRINTER 3500 | 2014 FREIGHTLINER SPRINTER 3500
- Risk classification
- V
- Country
- US
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Questions about this recall
Was 2014 Freightliner Sprinter 2500 | 2016 Mercedes-Benz Metris | 2013 Freightliner Sprinter 2500 | 2013 Freightliner Sprinter 3500 | 2014 Freightliner Sprinter 3500 — Electrical system: software recalled?
Yes. NHTSA published recall 17V272000 on April 26, 2017. Reported hazard: Daimler Vans USA, LLC (DVUSA) is recalling certain 2013-2014 Freightliner Sprinter and 2016 Mercedes-Benz Metris vehicles. During vehicle servicing, the affected vehicles received software updates that may conflict with some of the vehicle's computers.
What should I do if I have this product?
DVUSA will notify owners, and Mercedes-Benz and Freightliner dealers will update the affected control units on the vehicles, free of charge. An interim notice was sent to owners on July 12, 2017. The recall began on September 1, 2017. Owners may contact DVUSA customer service at 1-877-762-8267.
How do I know if my unit is part of the recall?
Compare your product details with the notice. Brand: FREIGHTLINER. Model: SPRINTER 2500.