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NHTSANHTSA · Vehicles·Recall number 23V853000

2023 Mercedes-Benz Eqe350 — Electrical system: software

Published December 18, 2023 · Recall initiated: December 15, 2023

Summary

NHTSA records recall 23V853000, published December 18, 2023 and initiated December 15, 2023. Recalling firm: Mercedes-Benz USA, LLC; 2023 Mercedes-Benz Eqe350 — Electrical system: software.

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What's the hazard

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2023 EQE 350 vehicles equipped with comfort suspension. The headlights may be incorrectly adjusted due to a software error in the headlight control unit.

What to do

Dealers will update the headlight control unit software, free of charge. Owner notification letters were mailed by February 2, 2024. Owners may contact MBUSA customer service at 1-800-367-6372.

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Recall details

Brand
MERCEDES-BENZ
Model
EQE350
Manufacturer
Mercedes-Benz USA, LLC
Lot
2023 MERCEDES-BENZ EQE350
Risk classification
V
Country
US

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Questions about this recall

Was 2023 Mercedes-Benz Eqe350 — Electrical system: software recalled?

Yes. NHTSA published recall 23V853000 on December 18, 2023. Reported hazard: Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2023 EQE 350 vehicles equipped with comfort suspension. The headlights may be incorrectly adjusted due to a software error in the headlight control unit.

What should I do if I have this product?

Dealers will update the headlight control unit software, free of charge. Owner notification letters were mailed by February 2, 2024. Owners may contact MBUSA customer service at 1-800-367-6372.

How do I know if my unit is part of the recall?

Compare your product details with the notice. Brand: MERCEDES-BENZ. Model: EQE350.

View official NHTSA notice(opens on nhtsa.gov)