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NHTSANHTSA · Vehicles·Recall number 25V542000

2012 New Flyer Xcelsior | 2024 New Flyer Xcelsior | 2025 New Flyer Xcelsior | 2013 New Flyer Xcelsior | 2014 New Flyer Xcelsior | 2015 New Flyer Xcelsior | 2019 New Flyer Xcelsior | 2020 New Flyer Xcelsior | 2021 New Flyer Xcelsior | 2022 New Flyer Xcelsior | 2023 New Flyer Xcelsior | 2016 New Flyer Xcelsior | 2017 New Flyer Xcelsior | 2018 New Flyer Xcelsior — Structure: emergency: escape/egress/exit

Published August 25, 2025 · Recall initiated: August 22, 2025

Summary

NHTSA records recall 25V542000, published August 25, 2025 and initiated August 22, 2025. Recalling firm: New Flyer of America, Inc.; 2012 New Flyer Xcelsior | 2024 New Flyer Xcelsior | 2025 New Flyer Xcelsior | 2013 New Flyer Xcelsior | 2014 New Flyer Xcelsior | 2015 New Flyer Xcelsior | 2019 New Flyer Xcelsior | 2020 New Flyer Xcelsior | 2021 New Flyer Xcelsior | 2022 New Flyer Xcelsior | 2023 New Flyer Xcelsior | 2016 New Flyer Xcelsior | 2017 New Flyer Xcelsior | 2018 New Flyer Xcelsior — Structure: emergency: escape/egress/exit.

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What's the hazard

New Flyer of America, Inc. (New Flyer) is recalling certain 2012-2025 Xcelsior buses. The buses may have been built without enough emergency exits or the exits may be in an incorrect location. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 217, "Bus Emergency Exits and Window Retention and Release.

What to do

New Flyer will mail instructions and necessary parts to add additional emergency egress windows, free of charge. Owner notification letters were mailed October 8, 2025. Owners may contact New Flyer's customer service at 1-800-241-2947.

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Recall details

Brand
NEW FLYER
Model
XCELSIOR
Manufacturer
New Flyer of America, Inc.
Lot
2012 NEW FLYER XCELSIOR | 2024 NEW FLYER XCELSIOR | 2025 NEW FLYER XCELSIOR | 2013 NEW FLYER XCELSIOR | 2014 NEW FLYER XCELSIOR | 2015 NEW FLYER XCELSIOR | 2019 NEW FLYER XCELSIOR | 2020 NEW FLYER XCELSIOR | 2021 NEW FLYER XCELSIOR | 2022 NEW FLYER XCELSIOR | 2023 NEW FLYER XCELSIOR | 2016 NEW FLYER XCELSIOR | 2017 NEW FLYER XCELSIOR | 2018 NEW FLYER XCELSIOR
Risk classification
V
Country
US

Related recalls

Questions about this recall

Was 2012 New Flyer Xcelsior | 2024 New Flyer Xcelsior | 2025 New Flyer Xcelsior | 2013 New Flyer Xcelsior | 2014 New Flyer Xcelsior | 2015 New Flyer Xcelsior | 2019 New Flyer Xcelsior | 2020 New Flyer Xcelsior | 2021 New Flyer Xcelsior | 2022 New Flyer Xcelsior | 2023 New Flyer Xcelsior | 2016 New Flyer Xcelsior | 2017 New Flyer Xcelsior | 2018 New Flyer Xcelsior — Structure: emergency: escape/egress/exit recalled?

Yes. NHTSA published recall 25V542000 on August 25, 2025. Reported hazard: New Flyer of America, Inc. (New Flyer) is recalling certain 2012-2025 Xcelsior buses. The buses may have been built without enough emergency exits or the exits may be in an incorrect location. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 217, "Bus Emergency Exits and Window Retention and Release.

What should I do if I have this product?

New Flyer will mail instructions and necessary parts to add additional emergency egress windows, free of charge. Owner notification letters were mailed October 8, 2025. Owners may contact New Flyer's customer service at 1-800-241-2947.

How do I know if my unit is part of the recall?

Compare your product details with the notice. Brand: NEW FLYER. Model: XCELSIOR.

View official NHTSA notice(opens on nhtsa.gov)