Samsung Top-Load Washing Machines
Publicado el 22 de diciembre de 2022
Resumen
CPSC registra el retiro 23080, publicado el 22 de diciembre de 2022. Unidades reportadas: About 663,500.
Qué peligro representa
The washing machines can short-circuit and overheat, posing a fire hazard.
Qué hacer
Consumers should immediately check whether their washer's software has been updated to prevent the hazard; and, if not, consumers should immediately stop using the washer until the software is updated. Instructions on how to check whether a washer's software has been updated can be found here https://www.samsung.com/us/support/tlw-sw-update. All Wi-Fi equipped washers that are plugged into a power source and actively connected to the internet will automatically download the free software repair over-the-air when they are connected to the internet. Consumers who have not connected their Wi-Fi equipped washer to the internet should contact Samsung for instructions on how to download the software repair. Consumers whose washer does not have Wi-Fi capability or who otherwise wish to receive a free software repair without connecting to the internet, should immediately stop using the washer and contact Samsung directly for a free dongle to plug in and download the free software repair.
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Detalles del retiro
- Distribuidor
- Samsung Electronics America Inc., of Ridgefield Park, New Jersey
- País
- US
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Preguntas sobre este retiro
¿Samsung Top-Load Washing Machines fue retirado del mercado?
Sí. CPSC publicó el retiro 23080 el 22 de diciembre de 2022. Peligro reportado: The washing machines can short-circuit and overheat, posing a fire hazard.
¿Qué debo hacer si tengo este producto?
Consumers should immediately check whether their washer's software has been updated to prevent the hazard; and, if not, consumers should immediately stop using the washer until the software is updated. Instructions on how to check whether a washer's software has been updated can be found here https://www.samsung.com/us/support/tlw-sw-update. All Wi-Fi equipped washers that are plugged into a power source and actively connected to the internet will automatically download the free software repair over-the-air when they are connected to the internet. Consumers who have not connected their Wi-Fi equipped washer to the internet should contact Samsung for instructions on how to download the software repair. Consumers whose washer does not have Wi-Fi capability or who otherwise wish to receive a free software repair without connecting to the internet, should immediately stop using the washer and contact Samsung directly for a free dongle to plug in and download the free software repair.