Samsung Galaxy Note7 smartphones sold prior to September 15, 2016
Published September 15, 2016
Summary
CPSC records recall 16266, published September 15, 2016. Recalling firm: Samsung Electronics America Inc., of Ridgefield Park, N.J.; Reported units: About 1 million.
What's the hazard
The lithium-ion battery in the Galaxy Note7 smartphones can overheat and catch fire, posing a serious burn hazard to consumers.
What to do
Consumers should immediately stop using and power down the recalled Galaxy Note7 devices purchased before September 15, 2016. Contact the wireless carrier, retail outlet or Samsung.com where you purchased your device to receive free of charge a new Galaxy Note7 with a different battery, a refund or a new replacement device. Go to www.samsung.com for more details.
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Recall details
- Brand
- Samsung Electronics America Inc., of Ridgefield Park, N.J.
- Manufacturer
- Samsung Electronics America Inc., of Ridgefield Park, N.J.
- Distributor
- Wireless carriers and electronic stores nationwide, including AT&T, Best Buy, Sprint, T-Mobile, US Cellular, Verizon stores and online at www.samsung.com and other websites from August 2016 through September 2016 for between $850 and $890.
- Country
- US
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Questions about this recall
Was Samsung Galaxy Note7 smartphones sold prior to September 15, 2016 recalled?
Yes. CPSC published recall 16266 on September 15, 2016. Reported hazard: The lithium-ion battery in the Galaxy Note7 smartphones can overheat and catch fire, posing a serious burn hazard to consumers.
What should I do if I have this product?
Consumers should immediately stop using and power down the recalled Galaxy Note7 devices purchased before September 15, 2016. Contact the wireless carrier, retail outlet or Samsung.com where you purchased your device to receive free of charge a new Galaxy Note7 with a different battery, a refund or a new replacement device. Go to www.samsung.com for more details.
How do I know if my unit is part of the recall?
Compare your product details with the notice. Brand: Samsung Electronics America Inc., of Ridgefield Park, N.J..