Samsung Galaxy Note7 smartphones
Published October 13, 2016
Summary
CPSC records recall 17011, published October 13, 2016. Recalling firm: Samsung Electronics America Inc., of Ridgefield Park, N.J.; Reported units: About 1.9 million (This includes the 1 million Galaxy Note7s recalled on September 15, 2016).
What's the hazard
The lithium-ion battery in the Galaxy Note7 smartphones can overheat and catch fire, posing serious fire and burn hazard to consumers.
What to do
Consumers should immediately stop using and power down all Galaxy Note7 devices, including Note7 devices received as replacements in the previous recall. Contact the wireless carrier, retail outlet or Samsung.com where you purchased your device to receive a refund or free exchange for a new replacement device plus incentives. Consumers who purchased their phones from other sources should contact Samsung directly to receive a free remedy. Go to http://www.samsung.com and http://www.samsung.com/us/note7recall/ for more details.
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Recall details
- Brand
- Samsung Electronics America Inc., of Ridgefield Park, N.J.
- Manufacturer
- Samsung Electronics America Inc., of Ridgefield Park, N.J.
- Distributor
- Wireless carriers and electronic stores nationwide, including AT&T, Best Buy, Sprint, T-Mobile, US Cellular, Verizon stores, online at www.samsung.com and other websites and on third party websites from August 2016 through October 2016 for between $850 and $890.
- Country
- US
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Questions about this recall
Was Samsung Galaxy Note7 smartphones recalled?
Yes. CPSC published recall 17011 on October 13, 2016. Reported hazard: The lithium-ion battery in the Galaxy Note7 smartphones can overheat and catch fire, posing serious fire and burn hazard to consumers.
What should I do if I have this product?
Consumers should immediately stop using and power down all Galaxy Note7 devices, including Note7 devices received as replacements in the previous recall. Contact the wireless carrier, retail outlet or Samsung.com where you purchased your device to receive a refund or free exchange for a new replacement device plus incentives. Consumers who purchased their phones from other sources should contact Samsung directly to receive a free remedy. Go to http://www.samsung.com and http://www.samsung.com/us/note7recall/ for more details.
How do I know if my unit is part of the recall?
Compare your product details with the notice. Brand: Samsung Electronics America Inc., of Ridgefield Park, N.J..