Samsung top-load washing machines
Published November 4, 2016
Summary
CPSC records recall 17028, published November 4, 2016. Reported units: About 2.8 million.
What's the hazard
The washing machine top can unexpectedly detach from the washing machine chassis during use, posing a risk of injury from impact.
What to do
Consumers should contact Samsung immediately to receive one of the following remedy options. Consumers can choose (1) a free in-home repair that includes reinforcement of the washer's top and a free one-year extension of the manufacturer's warranty; (2) a rebate to be applied towards the purchase of a new Samsung or other brand washing machine, along with free installation of the new unit and removal of old unit; or (3) a full refund for consumers who purchased their washing machine within the past 30 days of the recall announcement. All known consumers will also receive a Home Label Kit that includes a control panel guide and additional safety instructions in the mail. Until they have received and installed a Home Label Kit, consumers should only use the delicate or waterproof cycles when washing bedding, water-resistant and bulky items. The lower spin speed in the delicate or waterproof cycles lessens the risk of the washing machine top unexpectedly detaching from the washing machine chassis.
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Recall details
- Brand
- Samsung Electronics America Inc., of Ridgefield Park, N.J.
- Distributor
- Best Buy, The Home Depot, Lowes, Sears and other home appliance stores nationwide from March 2011 to November 2016 for between $450 and $1,500.
- Country
- US
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Questions about this recall
Was Samsung top-load washing machines recalled?
Yes. CPSC published recall 17028 on November 4, 2016. Reported hazard: The washing machine top can unexpectedly detach from the washing machine chassis during use, posing a risk of injury from impact.
What should I do if I have this product?
Consumers should contact Samsung immediately to receive one of the following remedy options. Consumers can choose (1) a free in-home repair that includes reinforcement of the washer's top and a free one-year extension of the manufacturer's warranty; (2) a rebate to be applied towards the purchase of a new Samsung or other brand washing machine, along with free installation of the new unit and removal of old unit; or (3) a full refund for consumers who purchased their washing machine within the past 30 days of the recall announcement. All known consumers will also receive a Home Label Kit that includes a control panel guide and additional safety instructions in the mail. Until they have received and installed a Home Label Kit, consumers should only use the delicate or waterproof cycles when washing bedding, water-resistant and bulky items. The lower spin speed in the delicate or waterproof cycles lessens the risk of the washing machine top unexpectedly detaching from the washing machine chassis.
How do I know if my unit is part of the recall?
Compare your product details with the notice. Brand: Samsung Electronics America Inc., of Ridgefield Park, N.J..