Lithium-ion batteries for HP notebook computers and mobile workstations
Published January 4, 2018
Summary
CPSC records recall 18077, published January 4, 2018. Reported units: About 50,000 (in addition, 2,600 were sold in Canada).
What's the hazard
The lithium-ion batteries can overheat, posing fire and burn hazards
What to do
Consumers should immediately visit www.HP.com/go/batteryprogram2018 to see if their battery is included in the recall and for instructions on how to enable "Battery Safety Mode" if their battery is included in the recall. The website provides consumers instructions on how to initiate the validation utility to check their battery and what to download if their battery is included in the recall. These batteries are not customer-replaceable. HP will provide free battery replacement services by an authorized technician.
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Recall details
- Brand
- HP Inc., of Palo Alto, Calif.
- Distributor
- Best Buy and other stores and authorized dealers nationwide and online at www.Amazon.com, www.hp.com and other websites. The batteries were shipped in notebook computers and mobile workstations sold from December 2015 through December 2017 for between $300 and $4,000. The batteries were also sold separately for between $50 and $90.
- Country
- US
Related recalls
- CPSCLithium-ion batteries for HP commercial notebook computers and mobile workstationsMarch 12, 2019
- CPSCSureFit™ riding lawn mower blade spindle shafts and assembliesJanuary 4, 2018
- CPSCUltra Lounge bean bag chair coversJanuary 2, 2018
- CPSCNook toddler bedsDecember 28, 2017
- CPSCLithium-ion batteries used in HP notebook computersJanuary 24, 2017
- CPSCHP lithium-ion batteriesJune 23, 2016
Questions about this recall
Was Lithium-ion batteries for HP notebook computers and mobile workstations recalled?
Yes. CPSC published recall 18077 on January 4, 2018. Reported hazard: The lithium-ion batteries can overheat, posing fire and burn hazards
What should I do if I have this product?
Consumers should immediately visit www.HP.com/go/batteryprogram2018 to see if their battery is included in the recall and for instructions on how to enable "Battery Safety Mode" if their battery is included in the recall. The website provides consumers instructions on how to initiate the validation utility to check their battery and what to download if their battery is included in the recall. These batteries are not customer-replaceable. HP will provide free battery replacement services by an authorized technician.
How do I know if my unit is part of the recall?
Compare your product details with the notice. Brand: HP Inc., of Palo Alto, Calif..