CPSCCPSC · Consumer products·Recall number 18077
Lithium-ion batteries for HP notebook computers and mobile workstations
Published January 4, 2018 · Recall initiated: January 4, 2018
What's the hazard
The lithium-ion batteries can overheat, posing fire and burn hazards
What to do
Consumers should immediately visit www.HP.com/go/batteryprogram2018 to see if their battery is included in the recall and for instructions on how to enable "Battery Safety Mode" if their battery is included in the recall. The website provides consumers instructions on how to initiate the validation utility to check their battery and what to download if their battery is included in the recall. These batteries are not customer-replaceable. HP will provide free battery replacement services by an authorized technician.
Recall details
- Brand
- HP Inc., of Palo Alto, Calif.
- Distributor
- Best Buy and other stores and authorized dealers nationwide and online at www.Amazon.com, www.hp.com and other websites. The batteries were shipped in notebook computers and mobile workstations sold from December 2015 through December 2017 for between $300 and $4,000. The batteries were also sold separately for between $50 and $90.
- Country
- US
Sell products like this?
Recalert watches your whole catalog for recalls like this one, automatically.