CPSCCPSC · Consumer products·Recall number 19079
Lithium-ion batteries for HP commercial notebook computers and mobile workstations
Published March 12, 2019 · Recall initiated: March 12, 2019
What's the hazard
The lithium-ion batteries can overheat, posing fire and burn hazards.
What to do
Consumers should immediately visit www.HP.com/go/batteryprogram2018 to see if their battery is included in the recall and for instructions on how to enable "Battery Safety Mode" if their battery is included in the recall. The website provides consumers instructions on how to initiate the validation utility to check their battery and what to download if their battery is included in the recall. These batteries are not customer-replaceable. HP will provide free battery replacement services by an authorized technician.
Recall details
- Brand
- HP Inc., of Palo Alto, Calif.
- Distributor
- HP and authorized dealers nationwide and online at www.hp.com. The batteries were shipped in notebook computers and mobile workstations sold from December 2015 through April 2018 for between $300 and $4,000 and were also sold separately between December 2015 and December 2018 for between $50 and $90.
- Country
- US
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