Lithium-ion batteries for HP commercial notebook computers and mobile workstations
Published March 12, 2019
Summary
CPSC records recall 19079, published March 12, 2019. Reported units: About 78,500 (In addition 50,000 were previously recalled in the U.S. in January 2018.).
What's the hazard
The lithium-ion batteries can overheat, posing fire and burn hazards.
What to do
Consumers should immediately visit www.HP.com/go/batteryprogram2018 to see if their battery is included in the recall and for instructions on how to enable "Battery Safety Mode" if their battery is included in the recall. The website provides consumers instructions on how to initiate the validation utility to check their battery and what to download if their battery is included in the recall. These batteries are not customer-replaceable. HP will provide free battery replacement services by an authorized technician.
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Recall details
- Brand
- HP Inc., of Palo Alto, Calif.
- Distributor
- HP and authorized dealers nationwide and online at www.hp.com. The batteries were shipped in notebook computers and mobile workstations sold from December 2015 through April 2018 for between $300 and $4,000 and were also sold separately between December 2015 and December 2018 for between $50 and $90.
- Country
- US
Related recalls
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- CPSCAroma Home USB Heated Hottie heating padsMarch 8, 2019
- CPSCStampede and Rustler off-highway utility vehicles (ROVs)March 5, 2019
- CPSCLithium-ion batteries for HP notebook computers and mobile workstationsJanuary 4, 2018
- CPSCLithium-ion batteries used in HP notebook computersJanuary 24, 2017
- CPSCHP lithium-ion batteriesJune 23, 2016
Questions about this recall
Was Lithium-ion batteries for HP commercial notebook computers and mobile workstations recalled?
Yes. CPSC published recall 19079 on March 12, 2019. Reported hazard: The lithium-ion batteries can overheat, posing fire and burn hazards.
What should I do if I have this product?
Consumers should immediately visit www.HP.com/go/batteryprogram2018 to see if their battery is included in the recall and for instructions on how to enable "Battery Safety Mode" if their battery is included in the recall. The website provides consumers instructions on how to initiate the validation utility to check their battery and what to download if their battery is included in the recall. These batteries are not customer-replaceable. HP will provide free battery replacement services by an authorized technician.
How do I know if my unit is part of the recall?
Compare your product details with the notice. Brand: HP Inc., of Palo Alto, Calif..